Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Personal Information
Timeline
Generic

Jerin Durairaj

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Kintetsu World Express
01.2024 - Current
  • Air Export (Pricing)
  • Customer Coordination
  • Overseas Coordination
  • Airline Coordination
  • Operation (CHA Coordination)
  • Transportation Coordination
  • Warehouse Coordination
  • Airway bill Execution

Customer Operations Specialist

WebCargo - Freightos
07.2022 - 11.2023
  • Research and Report issues and concerns as soon as possible to the concern department/Airline in time and with complete information, in which effort is made to prevent users facing difficulties in booking.
  • Day to day query resolution, with upward escalation of more complex queries to the Product team after investigating issues from User end and Airline end.
  • Managing outbound chats via intercom interface.
  • Managing inbound and outbound emails from both airlines and agents and internal team and communicating things effectively.
  • Following up with customers and airlines on issues related to APIs and process and making it a better process for booking.
  • Interacting with new clients and learning new issues and finding solutions for the same.
  • Fulfilled customer satisfaction goals in a timely manner.
  • Co-ordinate / liaise with IT Support on faults in user account and changes happened in user login.
  • Conduct daily huddles to provide daily issue updates and share process updates.

Assistant Manager - Airfreight

KOUCHAN - (Rohlig Logistics)
05.2020 - 05.2022
  • Air Export & Air Import (rate Quoting)
  • Airway bill Execution
  • Customer Coordination
  • Airline Coordination
  • Overseas Coordination
  • Operation (CHA Coordination)
  • Transportation Coordination
  • Warehouse Coordination

Operation Executive

TT LOGISTICS (IAG CARGO - BRITISH AIRWAYS)
03.2019 - 04.2020
  • Load planning.
  • Coordinating with warehouse and loading area.
  • Coordinating with CLC and TRC.
  • Fresh bookings, amendments and attaining acceptance from RD.
  • Filing EGM with traxon.
  • Maintaining UCM and highlighting to GHA in case of any discrepancy.
  • Preflight and Post flight works.
  • Maintaining station report which consist of daily tonnage, offloads, pre-carry, inbound & outbound ULD report.
  • Worked in Cargo Service Center as Cargo officer in following areas:
  • Operational Functions, Export Flight Handling-Full Data Capture in skychain.
  • Cargo spot Capturing for Export manifest generation.
  • Import shipment handling.
  • Amendment process handing with Indian Customs & Airport Authority of India.
  • Coordinating with warehouse loading team to obtain loading details for manifest preparation.
  • Coordinating with warehouse team for flight release.

Cargo Agent

DNATA (Emirates Group)
03.2016 - 05.2018
  • Attend to customers in collecting/Delivering of Cargo and Liaise with warehouse operations team as appropriate.
  • Screens accuracy of paperwork submitted for inbound release as well as acceptance on outbound shipments.
  • Update Consignment records in Cargo Management System (CMS) and airline system and maintain computer database.
  • Coordinate with carriers/Agents and arrange transfer of all transshipment traffic.
  • Conduct tracing activity and any other relevant action following short/over shipments of documents/cargo.
  • Supervising a team to Subordinate working under the sections and supporting the team whenever needed.

Cargo Handling Assistant

DULSCO HR Solution - DNATA
07.2013 - 04.2016
  • Perform the buildup and breakdown of Cargo/ courier/mail and ensure swift and safe movement of cargo, courier and mail loads.
  • Breakdown/build-up, ensuring that goods are correctly received or dispatched in accordance within established service standards.
  • Process all associated documentation (manually/through automated systems) relating to the shipments of courier/mail.
  • Ensure that all shipments of restricted articles are properly handled and processed in full compliance with the current edition of the IATA DGR and are loaded accordingly.
  • Accept and deliver Cargo, courier and mail from / to the customers, which requires a high degree of attentiveness, speed and with a very high degree of accuracy.
  • Monitor and ensure joining loads and arriving loads of Cargo, Courier and Mail are properly handled by the GHAs at various processing stages at the Ramp through co-ordination.

Education

B.B.A - Business Administration

RVS College of Arts & Science
01.2012

H.S.C - undefined

Kodaikanal Christian School
01.2009

S.S.L.C - undefined

Crescent English High School
01.2007

Skills

  • Communication
  • Decision Making
  • Adaptability
  • Teamwork
  • Leadership
  • Time Management
  • Quick Learner
  • Self-motivated

Certification

  • Fundamentals of Logistics, Supply Chain & Customer Service, 2023
  • Supply Chain Management Specialization, 2023

Languages

English
Tamil
Hindi

Disclaimer

I hereby declare that the above-mentioned statements made by me are true and correct to the best of my knowledge.

Personal Information

  • Hobbies: Playing Table Tennis, traveler
  • Father's Name: Thirivia Pandi
  • Date of Birth: 01/27/92
  • Marital Status: Married

Timeline

Assistant Manager

Kintetsu World Express
01.2024 - Current

Customer Operations Specialist

WebCargo - Freightos
07.2022 - 11.2023

Assistant Manager - Airfreight

KOUCHAN - (Rohlig Logistics)
05.2020 - 05.2022

Operation Executive

TT LOGISTICS (IAG CARGO - BRITISH AIRWAYS)
03.2019 - 04.2020

Cargo Agent

DNATA (Emirates Group)
03.2016 - 05.2018

Cargo Handling Assistant

DULSCO HR Solution - DNATA
07.2013 - 04.2016

H.S.C - undefined

Kodaikanal Christian School

S.S.L.C - undefined

Crescent English High School

B.B.A - Business Administration

RVS College of Arts & Science

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Jerin Durairaj