Summary
Overview
Work History
Education
Skills
Accomplishments
Trainingsacquired
Husbandsname
Personal Information
Disclaimer
Timeline
Generic

Jerin Emi A

Senior Executive
Chennai

Summary

I seek to pursue a vibrant career in an innovative environment that utilizes my expertise and analytical skills, enabling me to play an active role in the company's advancement

Currently working at Randstad India Pvt. Ltd as Senior Executive from 04/2024 to present. Worked at HCL Technologies Pvt. Ltd. as an Analyst from 12/2021 to 12/2022. Worked at HP Global e-Business Operations Pvt. Ltd. as a Business Operations Associate from 04/2009 to 10/2014.

Overview

15
15
years of professional experience

Work History

Senior Executive

Randstad India Pvt. Ltd
4 2024 - Current
  • Responsible for submitting the invoice requests by validating joining confirmations, IRF sheets, populating cost centers, submitting manual invoice requests through RD with first-time right input
  • Invoice copies are shared to the client directly once the invoicing is done
  • Coordinated with the business delivery team to prepare contract codes before candidate joining date and expedited processes with the business development team when necessary
  • Conducted bi-weekly meetings with vertical heads and team leads to verify invoicing status and reconcile the invoicing numbers, ensuring alignment with forecast data
  • Engaged with clients and delivery leads to explain Randstad’s invoicing protocols and ensure correct invoice issuance
  • Prepared monthly Commercial Ops reports and shared daily invoicing status reports with leadership.

Analyst

HCL Technologies Pvt. Ltd.
12.2021 - 12.2022
  • Worked for Xerox project and handled end to end customers of the US
  • Day to day activities involve preparation of contracts and billing in E-automate and handling customers through mails and calls
  • Contract renew-revise, contract replace, contact termination are the key activities involved with contracts
  • Specialized in handling Public Sector and Major Account customer contracts of the US
  • Responsible for analyzing the deal packets and creating contracts adhering to the defined process
  • Equipment creation, addition and removal are the other sub activities done in the contracts
  • Expertise in resolving disputes in invoice
  • Preparation of invoices and rebilling done according to customer requirements
  • Sending PO requests to customers and renewing the contracts accordingly
  • Handling direct customers through Genesys cloud calls and emails.

Business Operations Associate

HP Global e-Business Operations Pvt. Ltd.
04.2009 - 10.2014
  • Responsible for creating Contracts in SAP and sending the welcome letter to the customers
  • Focal point for handling all the emails from Asia Pacific customers
  • Assisting the customers for any queries and clarifications through calls and email support
  • Responsible for performing Quality Check on process transactions
  • Publishing the high level Business Warehouse E2E Report on a monthly basis to customers
  • Consolidation and preparation of Channel partner registration report on a weekly basis
  • High priority and special reports generated according to customer requirements
  • Responsible for analyzing the request emails and uploading the work orders in the order management tool
  • Allocation monitoring is done for orders received through email to ensure TAT is met
  • Fixing the registration fallouts of customer orders from the backlog reports
  • Handling escalations and putting solutions in place
  • Involved in training the new users and preparing end user training material
  • The work also involves preparation contracts in SAP and also includes usage of other tools and applications created for HP.

Education

MBA Human Resource, Second -

Madras University

BSC Computer Science, First - undefined

Annai Veilankanni’s College of Arts & Science

HSLC, First - undefined

Christ King Girls Hr. Sec. School

SSLC, Distinction - undefined

Christ King Girls Hr. Sec. School

Skills

World-class customer service

E-mail writing

Complaint handling

Problem solving

Windows 11

MS Office

SAP (back office)

E-Automate

Dot NET

Productive in a high volume, high stress, environment

Good at drafting emails and handling escalations

Can develop good customer relationships

Accomplishments

  • Initiated three ideas for CI projects to reduce the invoicing timeline (2023 -2024)
  • Completed two Kaizens (improvement ideas), 2013-2014 to improve the production time.
  • Awarded with two ‘Service Star’ awards, 2009 to 2014.
  • Received customer appreciation mails several times

Trainingsacquired

  • Customer and User Experience
  • Interpersonal and Business Communication skills.
  • Presentation skill
  • Email etiquette

Husbandsname

Edwin Jose. F

Personal Information

  • Date of Birth: 07/08/1987
  • Nationality: Indian

Disclaimer

I hereby declare that the details furnished above are true to the best of my knowledge and belief.

Timeline

Analyst

HCL Technologies Pvt. Ltd.
12.2021 - 12.2022

Business Operations Associate

HP Global e-Business Operations Pvt. Ltd.
04.2009 - 10.2014

Senior Executive

Randstad India Pvt. Ltd
4 2024 - Current

MBA Human Resource, Second -

Madras University

BSC Computer Science, First - undefined

Annai Veilankanni’s College of Arts & Science

HSLC, First - undefined

Christ King Girls Hr. Sec. School

SSLC, Distinction - undefined

Christ King Girls Hr. Sec. School

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