Jerlin Joseph

• Conducted thorough background checks on candidates by verifying employment history, education and professional references to ensure compliance with company policies.
• Coordinated with external vendors and agencies to verify other specialized background checks when necessary.
• Analyzing and documenting candidate information.
• Collaborated with HR and recruitment teams to provide timely and accurate verification reports, assisting in making informed hiring decisions.
• Monitored and ensured compliance with SLAs for background verification and other HR services, maintaining a high level of efficiency and meeting or exceeding performance targets.
• Tracked SLA performance metrics and reported on key performance indicators (KPIs) to senior management, driving continuous improvement initiatives.
• Reviewed and analyzed SLA performance to identify bottlenecks and implement corrective actions, resulting in a 15% improvement in on-time completion rates.

• Checking all the day to day transactions of business.
• Analyzing, recording and reporting financial information monthly.
• Ensuring to check the in-flow and out-flow of stocks.

Analyzing and Inspecting the project documents

Executing procedures related to the project type and databases

Tracks the issues and find resolution of such issues.

Processing and formatting the project document as per the project type.

Send the final reports to Clients.

Completed the training on Lean six sigma yellow belt and certified.

Conducted the training on process development and referring safety moments tips to present to the team members in weekly meetings.

Actively participate in meeting to mention new issues faced by the team and giving resolutions to the problem.

• Mortgage industry professional with loan payment processing experience and a comprehensive knowledge of conventional and loan programs.
• Responsible for collecting and verifying all documentation required for loan submission is complete.
• Verifying all invoices and fees necessary for closing and making payment.
• Gathering all documentation necessary for closing including mortgage clause changes.
• Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.