Summary
Overview
Work History
Education
Skills
Quote
Timeline
TruckDriver
Jerome Anthony

Jerome Anthony

Assistant manager
Hyderabad

Summary

Dynamic Assistant manager with a proven track record of steering successful initiatives and leading cross-functional teams in five different regions (Singapore, Hong Kong, Macau, HASE and United kingdom). Skilled in automation project management, as a forward-thinker, I aspire to leverage my expertise to drive impactful projects by streamlining processes under me and exceed customer satisfaction and organizational goals. Proficient in problem-solving, multitasking, and interpersonal communication. Successfully completed automation in three regions under my managerial capabilities. My future goals include seeking management roles in HR, finance, accounting, and project management. Energetic assistant manager with a strong background in general management and customer service. Proficient in problem-solving, interpersonal communication, and project management. Skilled in time management and multitasking. I aim to apply my skills in customer service, and strategic planning, strategic initiatives and deliver measurable results. Diligent assistant manager with a sharp acumen for critical thinking, problem-solving, and customer-centricity. Possesses a strong work ethic and proficiency in Microsoft Office. My future goals include contributing to organizational success in an manager capacity.

Overview

24
24
years of professional experience

Work History

Assistant Manager Operations

HSBC Bank (HDPI)
4 2015 - Current
  • Working with the teams on Messaging services and training them on the GMG(Group Messaging Gateway)
  • Point of contact for messaging services for the entire HSBC Group (Handling United Kingdom, Hongkong, Singapore, HASE, and Macau).
  • Streamlined communication channels between departments for better interdepartmental collaboration on projects or initiatives affecting operations.
  • Assisted in the development of long-term goals for the department, aligning them with organizational objectives.
  • Investigate the queries received from financial institutions or banks or customers with regards to charges
  • Monitoring various swift messages on the Group messaging gateway and intimate them to relevant departments on the information received
  • The above helps HSBC Payments departments to work quickly and complete the payment processing effectively
  • Sharing the latest updates and changes done with Swift/ Banks and agents of the banks to different teams spread across the globe for HSBC
  • Responsible for conducting process knowledge tests on a monthly basis to all the agents/staff to determine their knowledge with regards to process and then plan adequate Training if needed, collating scores and analyzing development areas in the Global office setup team
  • Identify the procedure gaps and thereby ensure early identification of potential losses or complaints from different banks
  • Communicating with all levels of management across the regions pertaining to all levels of escalations
  • Implementing policies that build trust between the bank and its customers
  • Handling customer escalations and providing efficient resolution
  • Team Management: Provide direction, guidance, setting goals, motivate and assistance to the team
  • Assign and get tasks done by the team in a timely manner
  • Provide training to the team members and track their performances
  • Handling customer inquiries and managing daily operations
  • Built positive team spirit and competitive work environment
  • Work with team members and host regular Team meetings
  • Discuss and Plan clear instructions and directives to the team on daily work
  • Inspire and motivate the team by discussing with members personally and in a group
  • Successfully developed and led a top-performing team in implementing production operations
  • Implemented a system where we streamline the process at regular intervals
  • Mentored and guided employees ensuring all were trained in queues/ products used in our day to work and the process knowledge is same among all .and capable of performing assigned duties
  • Managing: Currently handling 05 different processes which are assigned under my remit UK/HK/SG/HASE/Macau/ Messaging services, and UK Payment repairs
  • Possessing the ability to build strong business relationships with individual and corporate clients
  • Able to make effective decisions in consultation with my superiors
  • Having an excellent understanding of business operations
  • Having high levels of integrity and honesty
  • Good people management skills
  • Contributed in Migrating Malaysia messaging services process to GSC Hyderabad.

Customer Service Representative (UAE Remittances)

HSBC Bank (HDPI)
08.2013 - 04.2015
  • Worked in UAE remittances team which deals with transfers of funds between HSBC customers and other banks in the world through various sources
  • Processing high-value payments by contacting the treasury through Forex Connect and providing the best market rate available to the customer
  • Suggesting feasible solutions to the business area to reduce the risk of loss to the bank
  • Reviewing procedures for the team and providing necessary amendments resulting in an increase in the team’s performance rate
  • Ensure to meet the SLA requirement in terms of TAT and quality specified by the Group
  • Worked on improving the quality of the process by working on the standardization of procedures, Focused on finding and bridging process gaps
  • Worked on various reports like Error Analysis, Transaction pricing, Quality data, and Volume trend analysis
  • Maintain the relevant data as per data retention of the setups for audit purpose
  • Supporting new releases of GPS for various regions and resolving queries raised by the testing teams
  • Communicating with other Banks by SWIFT/Calls based on the requirement
  • Impart process training to new hires and associates getting cross-trained from a different queue and regions
  • Supported other investigation Queues and amendment, cancellation and duplication queries during high-volume days/bank holidays.

Deputy Manager Operations

Brinks Arya India Pvt Ltd
07.2000 - 06.2013
  • Worked as Deputy Manager Operations from July 2000 till June 2013 for Brinks Inc, an MNC providing secured logistics, services like transportation of Cash, Gold, Silver, Diamonds, and Cash Replenishment services of ATM's to various Public and Private sector Banks viz., ICICI Bank, HSBC, Bank Of India, Royal Bank of Scotland, Karur Vyasya Bank, HDFC Bank, State Bank of India, etc
  • Job Responsibilities: Responsible for monitoring workflow and allocating work to the team members on a daily basis
  • Monitoring day-to-day Vault Operations of Cash, Gold & Silver of different Banks
  • Handling back office operations for different branches ensuring adherence to processes, and procedures given by Head Office
  • Establishing, maintaining, and improving relationships with lower division staff and senior officials to ensure smooth operations
  • Providing Cross Training to team members to handle stress and problematic situations
  • Provided a variety of basic administrative functions primarily for an individual manager and secondarily for a group / Team
  • ADMINISTRATIVE SUPPORT: Schedule and coordinate meetings
  • Coordinate travel
  • Prepare reports and correspondence
  • Ensure compliance with administrative operations policies and procedures
  • Plan morale events
  • FINANCE/ HUMAN RESOURCES SUPPORT: Process invoices related to different vendors
  • Track and Managed assets
  • Process recruiting requisitions and status records
  • Monitoring & Executing Cash in Transit movements (local and outstation) for various banks
  • Monitoring & Executing Gold Coins Movement (local and outstations) for various banks
  • Monitoring of Cash Replenishment into ATMs and of FLM & SLM calls
  • Submission of Forms, MIS & Returns to Banks on a daily basis
  • Clarifying calls received from ICICI, BOI, HSBC help desk , Switch, and the concerned MSPs regarding ATM-related problems, Customer clarifications, and reconciliations
  • Sending Day to day Vault Reports/ ATM Balances through email to the respective banks
  • Performing surprise checks, and cash audits for the ATMs and cash vans serviced by Us
  • Performing street inspections for the ATM sites on a monthly basis
  • Interacting with different MSPs (Managed service providers) and resolving issues related to ATM problems (FLM/SLM), Customer disputes and shortfall in ATM’s on day to day basis
  • Monitoring Envelope cash processing received from ATM’s and pickup cash processing received from different clients
  • Maintaining of Bank vise monthly stationery consumption report and placing stationery indent for different Banks, MSP’s on monthly basis.

Education

Bachelor in Commerce -

Vinayaka Missions University
Hyderabad, Telangana

Higher Secondary SSC - undefined

Little Flower High School
Hyderabad, Telangana

PGDCA - undefined

H.A.S.S.S (Hyderabad Archdiocese Social Service Society)
Hyderabad, Telangana

Skills

Process Management

Quote

People can destroy your image, damage your personality, create rumors about you but they can never take away your good deeds. Because no matter how they describe you, you will always be admired by those who know you best.
Self

Timeline

Customer Service Representative (UAE Remittances)

HSBC Bank (HDPI)
08.2013 - 04.2015

Deputy Manager Operations

Brinks Arya India Pvt Ltd
07.2000 - 06.2013

Assistant Manager Operations

HSBC Bank (HDPI)
4 2015 - Current

Bachelor in Commerce -

Vinayaka Missions University

Higher Secondary SSC - undefined

Little Flower High School

PGDCA - undefined

H.A.S.S.S (Hyderabad Archdiocese Social Service Society)

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Jerome AnthonyAssistant manager