JEROME A. PRIEST
Fort Wayne
Summary
Healthcare professional with robust background in patient access services, bringing valuable experience in managing patient admissions and insurance verifications. Adept at streamlining administrative processes to enhance patient satisfaction and operational efficiency. Known for strong team collaboration and adaptability in dynamic healthcare environments, ensuring smooth workflow and positive patient experiences.
Overview
13
13
years of professional experience
Work History
Patient Access Service Representative
Parkview Hospital
02.2025 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy to over a thousand patients.
- Nurtured relationships with referring providers to maintain continuity of care for patients transitioning between services.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Human Resources (HR) Manager
United States Army
07.2020 - 11.2024
- Human Resources Manager for over 160 service members, providing administrative support within the United States Army Ammunition Division.
- Optimized financial processes, reducing pay processing time by 15% and optimizing various accounts and budgets.
- Spearheaded administrative enhancements, boosting HR office effectiveness by 20% and upkeeping policies for the CEO’s and stakeholders’ intent.
- Achieved 100% HIPAA compliance, ensuring the secure management of medical documents.
- Streamlined military leave and pass processing, resulting in a 25% reduction in time.
Human Resources Manager
United States Army
09.2016 - 07.2020
- Human Resources Manager responsible for the oversight of 6 Human Resources offices, managing over 3,500 Soldiers within a Military Police Department out of Inkster, MI.
- Maintained a flawless privacy record, safeguarding sensitive medical documents.
- Developed and implemented administrative policies, leading to a 10% increase in overall effectiveness in metrics and budget.
- Achieved a 20% reduction in processing time for military leave and passes.
- Provided expert HR counsel in high-level principal meetings with CEOs and stakeholders.
Human Resources Specialist
United States Army
04.2012 - 09.2016
- Human Resources Specialist for the United States Army Reserve Support Group, providing personnel administration for over 1,000 service members in the state of Michigan.
- Elevated HR office effectiveness through strategic monthly analyses by effective critical thinking.
- Safeguarded thousands of classified documents, ensuring security and regulatory compliance.
- Excelled as a Verifying Official for DEERS/Rapids, issuing military identification Cards.
- Provided expert HR guidance to a team of 6 junior service members, ensuring seamless communication.
Education
Associate of Science - Business Administration
Henry Ford College
Dearborn, MIBachelor of Science - Business Administration HRM - Pursuing
Indiana Wesleyan University
Marion, INSkills
- Cross - Functional Leadership
- HR Planning
- HR Analytics
- Customer Relations
- Accounts Payable
- Critical Thinking
- Microsoft Excel
- Operational Planning
- Program Management
- Employee Relations
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Talent Acquisition
- HR Compliance
- Change Management
- Accounts Receivables
- Office 365
- Medical terminology
- Insurance verification
- Patient confidentiality
- Healthcare systems
- HIPAA compliance
Training
- Advanced Leadership
- Leadership Development
- Human Resources Management
Timeline
Patient Access Service Representative
Parkview Hospital
02.2025 - Current
Human Resources (HR) Manager
United States Army
07.2020 - 11.2024
Human Resources Manager
United States Army
09.2016 - 07.2020
Human Resources Specialist
United States Army
04.2012 - 09.2016
Associate of Science - Business Administration
Henry Ford College
Bachelor of Science - Business Administration HRM - Pursuing
Indiana Wesleyan University
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