I'm a professional with a passion for learning and team collaboration. I have extensive experience in project management, relationship building, and strategy development. My success lies in my ability to effectively communicate and collaborate with teams to achieve desired results. I'm an innovative problem solver, highly organized, and dedicated to excellence. I'm deeply committed to helping organizations reach their goals and strive to make a positive impact in any project I'm involved in.
Overview
9
9
years of professional experience
Work History
Deputy Manager ll
Loadshare Networks
Chennai
08.2025 - Current
Generated leads through diverse channels and developed effective lead funnels.
Executed capacity-building initiatives to enhance organizational performance.
Conducted manpower planning to align resources with strategic goals.
Client relationship Management and communications
Lead Central
Flipkart
Chennai
03.2025 - 05.2025
Manpower Planning: Ensure sufficient personnel for last-mile delivery operations.
Resource Allocation: Optimize resource utilization, managing delivery executives and support staff.
Performance Monitoring: Track and analyze performance metrics to identify improvement areas.
Training and Development: Create and implement training programs for delivery executives.
Issue Resolution:Resolve operational issues to ensure timely delivery and customer satisfaction.
Supply Manager
Shadowfax
09.2023 - 02.2025
Spearhead supply operations as the Supply Head for Chennai and the rest of Tamil Nadu region
Manage Profit and Loss (P&L) responsibilities, ensuring financial targets are met and exceeded
Oversee inventory management, optimizing stock levels to meet demand while minimizing costs
Lead a team of 15+ employees, providing guidance and support to ensure team success
Maintain Service Level Agreements (SLAs) with clients, consistently meeting or exceeding performance targets
Fleet Operations Lead
Zomato
10.2021 - 09.2023
Responsible for targeted salience loss and adequate supply as per the demand projection of key zone
Analyze competitors strategy and understand market conditions like rate cards, app features and delivery partner policies to make the platform better
Analyze & plan various strategies to achieve retention, churn & resurrection percentage for the city to meet weekly, quarterly & yearly target
Plan and implement unique techniques to meet the supply target on demand peak days like festivals, competitors strike, etc
Improve quality metrics of the city like 'Compliance & No show' to ensure sufficient logins to reduce the stress on the supply-demand equation
Conduct engagement activity with the delivery partners to analyze the ground atmosphere and maintain NPS of the key zone and manage strike and other conflict's
Senior Process Associate
Xome Services - Mr. Cooper
12.2018 - 10.2021
Maintaining process SLAs for the team
Reporting onshore
Dealing with teams Escalation and clarification
Process auditing
Work allocation for the team members
Monitoring daily workflow
Met month-end reporting objectives and deadlines
Processed payments promptly and sent to appropriate entities to avoid delays
Helped with administrative support by managing incoming calls, coordinating files and sorting mail
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Documentation Executive
PARAMOUNT FORWARDERS PRIVATE LIMITED
07.2016 - 09.2018
Prepare and manage all import and export documentation, including bills of lading, commercial invoices, packing lists, and certificates of origin
Ensure accuracy and completeness of documentation to facilitate customs clearance and cargo movement
Coordinate with shipping lines, freight forwarders, and customs brokers to obtain necessary documentation and approvals
Stay updated on import and export regulations, tariffs, and customs procedures to ensure compliance
Liaise with customs authorities to resolve any issues or discrepancies related to documentation or cargo clearance
Assist in obtaining import/export permits, licenses, and certificates as required
Manage cargo handling activities at the Container Freight Station, including receiving, storage, and dispatch of containers
Coordinate with warehouse personnel and trucking companies to ensure timely movement of cargo in and out of the CFS
Monitor container inventory and ensure accurate documentation of container movements
Communicate effectively with internal departments, customers, suppliers, and external stakeholders to coordinate logistics activities
Provide timely updates to stakeholders regarding shipment status, documentation requirements, and any issues affecting cargo movement
Collaborate with cross-functional teams to resolve operational challenges and optimize processes
Education
Bachelor of Commerce - BCom - Business/Commerce, General
Loyola College
Chennai
12.2016
Diploma in Tourism - Aviation/Airway Management and Operations