Jerrish S
Chennai
Summary
I'm a professional with a passion for learning and team collaboration. I have extensive experience in project management, relationship building, and strategy development. My success lies in my ability to effectively communicate and collaborate with teams to achieve desired results. I'm an innovative problem solver, highly organized, and dedicated to excellence. I'm deeply committed to helping organizations reach their goals and strive to make a positive impact in any project I'm involved in.
Overview
9
9
years of professional experience
Work History
Deputy Manager ll
Loadshare Networks
Chennai
08.2025 - Current
- Generated leads through diverse channels and developed effective lead funnels.
- Executed capacity-building initiatives to enhance organizational performance.
- Conducted manpower planning to align resources with strategic goals.
- Client relationship Management and communications
Lead Central
Flipkart
Chennai
03.2025 - 05.2025
- Manpower Planning: Ensure sufficient personnel for last-mile delivery operations.
- Resource Allocation: Optimize resource utilization, managing delivery executives and support staff.
- Performance Monitoring: Track and analyze performance metrics to identify improvement areas.
- Training and Development: Create and implement training programs for delivery executives.
- Issue Resolution: Resolve operational issues to ensure timely delivery and customer satisfaction.
Supply Manager
Shadowfax
09.2023 - 02.2025
- Spearhead supply operations as the Supply Head for Chennai and the rest of Tamil Nadu region
- Manage Profit and Loss (P&L) responsibilities, ensuring financial targets are met and exceeded
- Oversee inventory management, optimizing stock levels to meet demand while minimizing costs
- Lead a team of 15+ employees, providing guidance and support to ensure team success
- Maintain Service Level Agreements (SLAs) with clients, consistently meeting or exceeding performance targets
Fleet Operations Lead
Zomato
10.2021 - 09.2023
- Responsible for targeted salience loss and adequate supply as per the demand projection of key zone
- Analyze competitors strategy and understand market conditions like rate cards, app features and delivery partner policies to make the platform better
- Analyze & plan various strategies to achieve retention, churn & resurrection percentage for the city to meet weekly, quarterly & yearly target
- Plan and implement unique techniques to meet the supply target on demand peak days like festivals, competitors strike, etc
- Improve quality metrics of the city like 'Compliance & No show' to ensure sufficient logins to reduce the stress on the supply-demand equation
- Conduct engagement activity with the delivery partners to analyze the ground atmosphere and maintain NPS of the key zone and manage strike and other conflict's
Senior Process Associate
Xome Services - Mr. Cooper
12.2018 - 10.2021
- Maintaining process SLAs for the team
- Reporting onshore
- Dealing with teams Escalation and clarification
- Process auditing
- Work allocation for the team members
- Monitoring daily workflow
- Met month-end reporting objectives and deadlines
- Processed payments promptly and sent to appropriate entities to avoid delays
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Documentation Executive
PARAMOUNT FORWARDERS PRIVATE LIMITED
07.2016 - 09.2018
- Prepare and manage all import and export documentation, including bills of lading, commercial invoices, packing lists, and certificates of origin
- Ensure accuracy and completeness of documentation to facilitate customs clearance and cargo movement
- Coordinate with shipping lines, freight forwarders, and customs brokers to obtain necessary documentation and approvals
- Stay updated on import and export regulations, tariffs, and customs procedures to ensure compliance
- Liaise with customs authorities to resolve any issues or discrepancies related to documentation or cargo clearance
- Assist in obtaining import/export permits, licenses, and certificates as required
- Manage cargo handling activities at the Container Freight Station, including receiving, storage, and dispatch of containers
- Coordinate with warehouse personnel and trucking companies to ensure timely movement of cargo in and out of the CFS
- Monitor container inventory and ensure accurate documentation of container movements
- Communicate effectively with internal departments, customers, suppliers, and external stakeholders to coordinate logistics activities
- Provide timely updates to stakeholders regarding shipment status, documentation requirements, and any issues affecting cargo movement
- Collaborate with cross-functional teams to resolve operational challenges and optimize processes
Education
Bachelor of Commerce - BCom - Business/Commerce, General
Loyola College
Chennai12.2016
Diploma in Tourism - Aviation/Airway Management and Operations
Loyola College
Chennai04.2015
Skills
- Decision-making
- Multitasking
- Conflict resolution
- Relationship building
- Social perceptiveness
- Time management
- Data management
Timeline
Deputy Manager ll
Loadshare Networks
08.2025 - Current
Lead Central
Flipkart
03.2025 - 05.2025
Supply Manager
Shadowfax
09.2023 - 02.2025
Fleet Operations Lead
Zomato
10.2021 - 09.2023
Senior Process Associate
Xome Services - Mr. Cooper
12.2018 - 10.2021
Documentation Executive
PARAMOUNT FORWARDERS PRIVATE LIMITED
07.2016 - 09.2018
Bachelor of Commerce - BCom - Business/Commerce, General
Loyola College
Diploma in Tourism - Aviation/Airway Management and Operations
Loyola College