JERRY M R PAUL

Clients: Scandinavian Airline, Riyadh Air

• Managed product backlog aligned with roadmap items to ensure prioritization.
• Defined loyalty feature requirements and created user stories for PI planning.
• Collaborated with external teams to clarify requirements for projects.
• Engaged stakeholders to refine requirements and translate them into actionable user stories.
• Developed supporting documentation to enhance understanding of user stories.
• Led grooming sessions to present user stories and facilitate team discussions.
• Participated in SCRUM ceremonies, providing support as needed during sprint activities.
• Coordinated User Acceptance Tests (UAT) and managed releases of new product increments.

Roles and Responsibilities:

Airline Domain Clients- Qantas Airways Limited, Star Flyer Airline, SunExpress, Jet Airways Airline, China Eastern, Bamboo Airlines, Emirates

· Requirement elicitation & Requirement analysis to create solution documents.

· Conducting fit-and-gap and providing solution to the gaps identified

· Creation and maintenance of project documents:

• Compliance Matrix, Requirement Traceability Matrix
• Solution Specification Document
• System Use Cases & Business Process Diagrams
• Application Set-up Inputs

· Getting Stories ready for each Sprint, conducting Grooming sessions and planning.

· Conducting workshops with the internal team to communicate the requirements.

· Conducting functional testing to ensure the proposed solutions are implemented as intended

· Conducting Product demo to help client understand the product and solutions

· Providing UAT support to the client and Conducting end user training

· Providing post-production support to team in analyzing & fixing issues

· Managing defects and tracking them to closure and Managing application releases

· Responding to RFP’s and RFI’s. Configuring Application for Presales Demo

· New product change submissions and approvals

· Led team of 4 BA to deliver the business analysis part of the CR’s.

· Managed CR from multiple accounts.

· Successfully Completed 3 Implementations starting from scratch, & also worked on new initiatives.

· Onsite Deputation (Germany, Japan, Australia, South Korea) for Discovery Workshops, UAT Activities & for Providing Post Go-live support.

Roles and Responsibilities:

• Requirement gathering and analysis, system understanding & preparing the functional specification document for the Bus Ticket booking System.
• Interact with the client to analyze the functional and technical needs and development team to streamline the development process.
• Propose solutions or suggestions to remove inefficiencies and close gaps.
• Created BRD, Functional Specification documents and User Manuals for client
• Experience in owning the product roadmap (writing Use cases/User stories) and Creating Use cases (UML) and mockups.
• Building relationship and interpersonal skills with global stakeholders.

Roles and Responsibilities:

• Requirement gathering and analysis, system understanding & preparing the functional specification document for the Bus Ticket booking System.
• Interact with the client to analyze the functional and technical needs and development team to streamline the development process.
• Propose solutions or suggestions to remove inefficiencies and close gaps.
• Created BRD, Functional Specification documents and User Manuals for client
• Experience in owning the product roadmap (writing Use cases/User stories) and Creating Use cases (UML) and mockups.
• Building relationship and interpersonal skills with global stakeholders.