JERRY NIXON
Field Operations Manager / Home Collections Manager
Faridabad
Summary
Contributing to one of the leading companies since its outset. Seasoned healthcare administrator with 17+ years of extensive experience in hospital operations and healthcare management. Seeking a leadership position where I can apply my expertise in optimizing patient care delivery, improving operational efficiency, and ensuring regulatory compliance to enhance the quality of healthcare services with Organizational growth.
Overview
18
18
years of professional experience
Work History
Home Collections Manager / Deputy Manager
Max Healthcare Pvt.Ltd
04.2021 - Current
- Home Collections Management
- Catering 600 collections per Day ( 300 Company owned + 250 Outsourced + 50 Franchise Phlebotomists)
- Catering Home collections in 60 Cities across India
- Managing a Dynamic Team (Phlebotomists, Team Leaders, Backend Staff, Supervisors )
- Payroll Management(Attendance/Conveyance/Re-imbursements)
- NABL and Internal Audits management and Clearances
- Entire Inventory Movement
- TAT effective Home Collections sample Logistics management
- TAT Management and Revenue Data
- On-Time Performance & Cancellation Control
- Phlebotomist Productivity ( Company Owned + Outsourced)
- Training and Development Management
- Patient/Client/Customer Experience ( Includes RCA/CA/PA)
- Phlebotomist Tracking and Productivity
- Initiated and Leading ECG Home collections with Current Manpower
- Cost Optimisation ( Zone Wise Segment wise Analysis )
- Revenue Performance as per AOP
- NPS Drive
- Home Collection App Development
- LIMS Development
- Compliance Adherence
- Revenue Leakage Control
Field Operations Manager/Zonal Ops.Head
Max Healthcare Pvt.Ltd
04.2018 - 04.2021
- Client management Gurgaon Zone with 120+ Clients
- Managed 60+Manpower(Includes Phlebotomists/Billing Staff/Logistics
- Payroll Management(Attendance/Conveyance/Re-imbursements)
- Ensuring Client readiness according to NABL Guidelines
- Successfully Cleared NABL Accredition Audits for MAX
- Entire Inventory Movement for Clients
- Sample Logistics Management
- TAT Management and Revenue Data
- Training Management for Phlebotomists and Clients
- Patient/Client/Customer Experience ( Includes RCA/CA/PA)
- Phlebotomist Tracking and Productivity
- Client productivity vigilance (Negative Margin vigilance)
- PAS Phlebotomist and Riders On-Time Management
- NPS Drive
Phlebotomist/Co-Ordinator
Quest Diagnostics
02.2009 - 03.2018
- Managing One of the Biggest Client for Quest diagnostics Pvt Ltd (Medanta the Medicity)
- Co-Ordination with Physicians, Surgeons, Haemato-oncologists, Oncologists, Histopathologists
- Managing Patient Service Centre and Staff
- Actively Participated in JCI, NABH Audits (Medanta)
- Managing All the Documentation
- Resolving Queries for Clients and Patients regarding All Special and routine Investigations
- Blood Collections as Per Quest Protocols
- Handling Oncological Specimen and Investigations
- Maintaining Daily Trackers
- Successfully Handling HNI Clients
- Complete Co-ordination with Clients
- Swine Flu Sample Collections
- Histopathological Co-ordination with Medanta (Internal Department)
- Maintaining relevant Data
- HNI Client Home Collections
- Drug of Abuse Collections
Lab Technician
Northern Railway Central Hospital
05.2007 - 01.2009
- Worked in below mentioned Departments
- Haematology
- Biochemistry
- Clinical Pathology
- Microbiology
- Histopathology
- Immunology
- Blood Bank
- Designation:Lab Assistant (Contractual Basis)
Education
B.SC MLT -
Allahabad Agricultural Institute(Deemed University)
01.2008
DMLT - undefined
Institute of Paramedical Technology (IPMT) Chhatterpur
01.2006
Senior School Certificate - undefined
C.B.S.E
Skills
- Man Power Resource Tracking App
- Logistics Tracking App
- Home Collections App
- Pathological Technical Knowledge
- MS Office
- Internet
- Email Etiquette
- NPS Enhancement
- Critical Thinking
EXTRA CURRICULAR ACTIVITIES:
Attended various workshops organized by BD and also have taken part in their Phlebotomist training programmes. Arranged and Attended Various Blood Donation Camps for NRCH
Disclaimer
I hereby declare that all the above statement are true, complete and correct to the best of my knowledge
STRENGTHS
- Recently Lead team and Started ECG in Home Collections in DNCR.
- Lead and planned team alignment , Sample Logistics Routes Mega Home Collection Camp (Total Sample strength - 7500 ) covered in 2 days with time span according to Fasting condition at 91 Societies in Noida .
- During Development and Implementation of Newly launched HC Software, Troubleshooted and resolved technical issues, Minimized Down Time and ensured System Stability.
- Prioritized tasks effectively, Ensured that Critical tasks were completed first.
- Highly Adaptable
- Never Say Die Attitude
- Always Keen To Learn
Timeline
Home Collections Manager / Deputy Manager
Max Healthcare Pvt.Ltd
04.2021 - Current
Field Operations Manager/Zonal Ops.Head
Max Healthcare Pvt.Ltd
04.2018 - 04.2021
Phlebotomist/Co-Ordinator
Quest Diagnostics
02.2009 - 03.2018
Lab Technician
Northern Railway Central Hospital
05.2007 - 01.2009
DMLT - undefined
Institute of Paramedical Technology (IPMT) Chhatterpur
Senior School Certificate - undefined
C.B.S.E
B.SC MLT -
Allahabad Agricultural Institute(Deemed University)
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