Customer-oriented General Manager with 17 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Microsoft Office proficiency
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Team building
Customer retention
Business development
Leadership and team building
Quality management
Goal setting
Strategic planning
Budget analysis
Performance improvement
Expense control
Project planning
Staff motivation
Relationship building
Organizational development
Advertising and marketing
P&L management
Motivation
Team player
Recruitment
Customer relations
Workflow planning
Operations oversight
Branding
Sales expertise