Jerse Tanner
Columbus,IN
Summary
Dynamic Furniture Sales Manager at Big Lots Stores, Inc., adept at sales strategy development and showroom recovery. Proven track record in enhancing customer loyalty through exceptional service and product demonstrations. Skilled in inventory monitoring and space planning, consistently exceeding sales targets while fostering a positive team environment.
Customer-oriented Furniture Manager recognized for communicating well with customers to find furniture and accessories best suited to home and family. Researches materials, shipping costs, distributors and manufacturers to present to clients. Consults with interior designers and home builders to find suitable furniture.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Furniture Sales Manager
Big Lots Stores, Inc.
12.2020 - 03.2025
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and locations.
- Inventory of furniture coming in from warehouses and transfers from store to store.
- Oversaw furniture associates to ensure that the quality of service is exceptional.
- Managed furniture questions, calls, emails, and faxes from customers, management, and more.
- Took anywhere from 2 to 6 emails and phone calls per day regarding furniture sales and more.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Key Holder
DXL Group
08.2018 - 06.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Took care of approximately 5 to 10 customers in person to find the clothing that was right for each individual person.
Program Support Coordinator
Community Ventures In Living
11.2013 - 07.2018
- Coordinated meetings and events for internal and external groups.
- Worked with other departmental staff to answer questions and resolve problems.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Oversaw several Independent Contractors to ensure that they were providing quality care for the clients that were under their care.
- Had monthly meetings with contractors and clients to discuss changes to plans, restrictions, life skills, and more.
- Took 5 phone calls per day with clients and staff as well as responding to up to 30 emails within a day.
Program Director
Life Designs Incorporated
08.2011 - 10.2013
- Developed individualized programming from ground up, laying out framework, and defining roles for clients.
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Oversaw 3 to 6 group homes ensuring they access community, spending, and everyday life skills.
Direct Support Professional
Damar Service Center
12.2008 - 10.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Took up to 4 clients at a time out in the community to find work and other daily life skills.
Education
Bachelor of Science - Human Services
Kaplan University
Davenport, IA06-2014
High School Diploma -
Columbus North High School
Columbus, IN06-2003
Skills
- Brand awareness
- Promotional planning
- Furniture merchandising
- Showroom recovery
- Warranty sales
- Inventory monitoring
- Design support Loyalty program promotion
- Computer skills
- Sales reporting
- Delivery coordination
- Upselling strategies
Accomplishments
Graduated with a 4.0 GPA from Kaplan University
- Resolved product issue through consumer testing.
- Supervised anywhere from 1 to 30 associates when Director of Group Homes.
- Very Customer service oriented and strive to take care of every customer no matter how difficult it may be.
Languages
English
Full Professional
Timeline
Furniture Sales Manager
Big Lots Stores, Inc.
12.2020 - 03.2025
Key Holder
DXL Group
08.2018 - 06.2020
Program Support Coordinator
Community Ventures In Living
11.2013 - 07.2018
Program Director
Life Designs Incorporated
08.2011 - 10.2013
Direct Support Professional
Damar Service Center
12.2008 - 10.2011
Bachelor of Science - Human Services
Kaplan University
High School Diploma -
Columbus North High School
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