Jerwin Frank
Restaurant Manager
Chennai,Tamil nadu
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Filli Cafe
09.2023 - Current
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bar Manager
Boats Resto Bar
02.2019 - 02.2022
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
Sports Bar Supervisor
Fairmont Hotels & Resorts Dubai
10.2011 - 10.2018
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Completed bar opening and closing procedures.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
IN Room Dining Server
Beach Rotana Abu Dhabi Hotel
11.2010 - 11.2011
- Prepared special services for guests such as honeymoon and other romantic packages.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Verified accuracy and quality of orders before delivery.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Education
Diploma AH& LA -
Vel’s Institute Of Hotel Management
Chennai05.2008
+2 Higher Secondary - Science group
Madras Matriculation School, Tamil Nadu State Board
Vellore01.2005
Skills
- Recruitment
- Menu development
- Staff Management
- Contributed to the successful launch of two cafes as a pre-opening team member, specializing in operational setup and team coordination
Languages
Tamil
English
Country
Indian
Trainingprogramsattended
- Completed Basic Food Hygiene (HACCP)
- Train the Trainer
- Coffee Training
- Basic wine training (MMI Bar Academy Dubai)
- Cocktail & Mocktail making
- Beer and Whisky Basic training
Personal Information
- Date of Birth: 08/12/86
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Restaurant Manager
Filli Cafe
09.2023 - Current
Bar Manager
Boats Resto Bar
02.2019 - 02.2022
Sports Bar Supervisor
Fairmont Hotels & Resorts Dubai
10.2011 - 10.2018
IN Room Dining Server
Beach Rotana Abu Dhabi Hotel
11.2010 - 11.2011
Diploma AH& LA -
Vel’s Institute Of Hotel Management
+2 Higher Secondary - Science group
Madras Matriculation School, Tamil Nadu State Board
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