JESHA Gopalakrishnan

Customer Engagement -

Customer engagement / personal visits at pre-defined frequency

Customer Service - Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviour

Enhance Relationship Value Enhancement -

Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship value

Product Penetration - Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.

Migration to Digital Platform -

Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference

Central Initiatives -

Maintaining portfolio health i.e. Account activation & balance maintenance

Ensure action on central triggers / customer service initiatives

To introduce & acquire new CA customer in the identified segment and reference generation from the specified catchment

To ensure sourcing of quality current accounts – in terms of product mix, segments and constitution mix

To ensure initial customer handholding & M+1 activation (Right advise to customer for product and documentation, opening a/c within TAT, familiarize customers with branch service RM and processes, monitor welcome kit delivery and follow up for repeat funding and use of account for business transactions)

To ensure proactive registration & activation of acquired customers to direct banking channels

To assist the Business Relationship Leader in catchment mapping & scoping exercise and provide regular feedback to BSM / BM on opportunities / customer needs / competition benchmarking

To meet & exceed the defined targets of new customer acquisition month on month by analyzing transaction banking needs of the customers

To abide strictly with the selling norms defined by the organization and adherence to guidelines by internal & external regulators

To ensure quality sourcing in line with the Banks policy

To Adhere to sales process & KYC Norms of the bank

Team Coordinator and Management

Bank Account Opening – Current and Savings

Life Insurance and Health Insurance

Loan Products – Home, Car, Personal

Home Banking Services

Provide appropriate guidance and motivation to sales team members as needed.

Building a strong relationship with the sales team of the Bank channel partners

Achieving your sales targets as per channel strategy

Meeting prospective customers with channel sales team to sell insurance solutions

Providing pre and post-sales support (e.g. claim settlement)

Ensuring quality of business and persistency (renewals of premium)

Enabling channel sales team to use latest digital platforms