Jeshwanth Kumar A
Bangalore
Summary
Accomplished professional with extensive expertise in document verification, customer service, and process improvement. Proven track record in complaint management and credit assessment, enhancing customer satisfaction through effective relationship management. Demonstrated leadership strategies across multiple senior positions, fostering team collaboration and compliance auditing. Committed to driving continuous improvement and achieving excellence in customer relationship management.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Senior Associate Analyst
Commonwealth Bank of Australia
Bangalore
05.2023 - 01.2026
- Currently working with CBA as Credit Assessor for personal loan fulfilment.
- Worked with the products everyday Banking accounts, Savings accounts, Term deposit accounts and digital banking support and services.
- Making outbound calls to Australian Customers for the required loan documents for the assessments.
- Worked for Australian sovereign nation composed of six states (NSW, QLD, SA, TAS, VIC, WA)
- Document verification for personal loan fulfilment.
- Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture.
- Contribute to an error free process by adhering to process policies & procedures.
- Encourage and drive the identification of process improvements and assist with driving higher levels of customer satisfaction.
- Contribute to the success of the site through collaboration.
- Deal with complex enquiries and manage complaints within your delegation.
- Regularly update Team Manager regarding significant concerns
Customer Support Executive
Alorica
09.2021 - 07.2022
- Worked as a customer support chat agent for Walmart process.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
Education
Bachelor's of commerce -
Vidya Vahini first grade College
Skills
- Document verification
- Customer service
- Process improvement
- Complaint management
- Credit assessment
- Team collaboration
- Implemented leadership strategies throughout multiple senior positions
- Customer relationship management
- Customer satisfaction
- Compliance auditing
Declaration
I hereby declare that all the information given above is true and correct to the best of my knowledge. All the information shared in the resume is correct, and I take full responsibility for its correctness. I solemnly declare that the information in this resume is true to the best of my Knowledge and Belief.
Timeline
Senior Associate Analyst
Commonwealth Bank of Australia
05.2023 - 01.2026
Customer Support Executive
Alorica
09.2021 - 07.2022
Bachelor's of commerce -
Vidya Vahini first grade College