Jesica Hillman
PayLess/Kroger Company
Frankfort
2027
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals as well as quick hands on learning.
Work History
Customer Service Representative/ Accounting
1 Year- Daily bookkeeping and accounting - safe inventory, till balancing, data entry, daily reports, deposits, resolving financial discrepancies, lottery inventory and sales
- Western Union money transfers
- Utility bill payments
- Customer service desk - answering phones, front end scheduling, breaks and responsibilities delegated to front end team, resolving customer complaints efficiently, ensuring satisfaction and loyalty.
Customer Service Representative
2 Years- Same as above entry-PayLess
Customer Service Representative
Paraprofessional
2 Years 9 Months- Assisted teachers with lesson preparation and material organization for effective instruction.
- Supported classroom activities, enhancing student engagement and participation.
- Provided individualized support to students, fostering academic growth and confidence.
- Implemented behavior management strategies to maintain a positive learning environment.
- Collaborated with educators to develop tailored instructional strategies for diverse learners.
- Facilitated communication between students, parents, and staff, promoting a supportive school culture.
- Organized educational resources and maintained classroom supplies for optimal learning conditions.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Office Administration Assistant
1 Year- Assisted in daily office operations, ensuring efficient workflow and task completion.
- Provided clerical support, including data entry and document management.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Accounts payable and receivable
- Answering phones
Education
High School Diploma
Skills
Customer service
Active listening
Payment processing
Professional telephone demeanor
Relationship building
Computer proficiency
Data entry
Timeline
Customer Service Representative/ Accounting
PayLess/Kroger Company
05.2025 - 05.2026Read More
Customer Service Representative
Walmart
05.2023 - 05.2025Read More
Paraprofessional
Community Schools of Frankfort
08.2018 - 05.2021Read More
Office Administration Assistant
Newell Gas and Appliance
05.1996 - 05.1997Read More
Customer Service Representative
CVS, Target, Sam's Club
1997 - 2022Read More
Clinton Prairie
High School Diploma
Read More