Jeslina Gonsalves
Associate Manager
Bangalore,Karnataka
Summary
Strong leader and problem-solver with 8+ years of experience working across cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals also leading teams effectively by implementing effective strategies and driving successful outcomes. Seeking to apply the leadership and organizational skills to a new challenge.
Overview
1825
1825
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Associate Manager
Giant Eagle
Bangalore
10.202 - Current
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation across various processes within the team like deals, item setups and Problem pricing tickets.
- Oversaw training and onboarding process for all newly hired employees within the merchandising data operations team.
- Conducted regular performance evaluations of team members, providing constructive feedback and identifying areas for growth.
- Effectively worked on the quality control process for all newly setup items to identify any errors before the item goes live in stores.
- Delivered category scorecards to Leaders and category managers on key performance indicators, driving data-driven decision-making among leadership teams.
- Established team priorities, maintained schedules and monitored performance during peak seasons like holidays.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored and supported 14 team members within the MDO department employees to create strong workplace culture.
Analyst
Lowe's Services India Pvt. Ltd
Bangalore
09.201 - Current
- Ensuring Vendors and Items are onboarded at the right time along with issuing PO's, resolving vendor queries related to billing, shipment of parts
- Define service level agreements for performance of core program functions in statements of work to maintain Lowe's quality standards
- Perform quality checks on item and vendor data to maintain accuracy and make sure the right data goes up onsite for customers
- Identify process improvements in inventory management, customer support, and fulfillment focused on operational efficiency and improved customer service
- Work closely with Lowe's Private Brand vendors to forecast inventory levels, analyze, and present performance data
- Developed internal SOPs to ensure the timely and successful delivery of solutions to meet customer needs and objectives
- Recoupment of around $68000 from past due vendors, create and perform destruction quotes for obsolete inventory in Archway warehouse
- Reporting and creating dashboards for vendors and higher leadership
Senior Merchandising Specialist
Giant Eagle
Bangalore
06.202 - 10.202
- Worked on around 2000 item setups and cost changes in legacy systems Retalix HQ and Retail Pricing as well the Oracle systems across multiple categories.
- Served as Subject matter expert (SME) for all categories and functions thereby helping team in solving various queries across all categories.
- Maintained open lines of communication with team members, category managers, leaders and all stakeholders fostering a collaborative environment that facilitated mutual learning and professional growth.
- Streamlined data management for improved decision-making, through creation of multiple SOPs within process and conducting training sessions for the team.
- Partnered with IT specialists to address Oracle system queries to ensure seamless integration between software applications and databases, also gave in suggestions and ideas for the same.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Collaborated with cross-functional teams to integrate data systems, enhancing overall operational efficiency. Eg. QC process for items and space planning teams.
Lead Item Data Specialist
Target Corporation
Bangalore
06.201 - 09.201
- Item data setup facilitated through procedural techniques across a variety of systems (PIM, IMN, and Launchpad)
- Performing item set-ups and maintenance in partnership with Global teams and also cross country communication and global partnership both internal and external
- Spearheaded the construction of a guest centric platform enabling team members to feel connected with the final consumers
- Vendor management was a major part of the role, conducting trainings on the item setup process for the vendors through call helping them get on-board with the process, validating the data sent by them ensuring the accuracy of the data is there
- Troubleshooting items onsite and remediating the items that have issues and working with the buyers and vendors to get the right data and in turn ensuring data accuracy and quality with compliance to best methods and process quality so that our guests have the best shopping experience onsite
- Competitor site mapping and worked closely with the Site Merchandiser by giving various ideas and suggestions to enable easy search of the items for the guest
- Reporting and sending out data quality reports to the team and working together to fix the various issues related to data quality and getting them fixed because data quality is one of the most important aspect of the process
- Working with the Digital and the Technical Team during Priority launches like Apple in order to make sure that there are zero issues onsite for these products
Education
Bachelor of Business Management - FINANCE
Jyoti Nivas College
Bangalore 01.2013 - 01.2016
CBSE - Commerce
St Joseph's School
United Arab Emirates 01.2011 - 01.2012
CBSE -
St Joseph's School
United Arab Emirates 01.2010 - 01.2011
Skills
Documentation and reporting
Excel proficiency
Team collaboration and leadership
Root-cause analysis
Analytical thinking
Decision-making
Time management
Process enhancement
Project management
Data research and validation
SQL and databases
Continuous improvement
Deadline adherence
Corrective action planning
Certification
Cost and Management Accounting (CMA), Currently pursuing, Edupristine Institute
Workaccomplishments
- Received the super powered team award twice across the organization in Giant Eagle for achieving all the goals and creating a business impact.
- Category SME for the Merchandising process across all categories in Giant Eagle. Got recognized for showcasing one of the core giant eagle behavior "See it and Own it" for my proactive approach and cross team collaboration by senior leaders.
- Received the Director's Award for the month of August 2018 for observing the Target behavior Be Accountable in managing huge volumes of item setups with zero data quality issues in Target Corporation.
- Received the Monthly Award twice in Target Corporation for the month of September 2016 and in October 2017 for being curious and coming up with ideas to simplify the item process within the team.
- Conducted Guest-I sessions for the team where the entire team worked together to fix issues onsite and also looking at the competitor's site for ideas on how to make our shopping experience better for our guests during the holiday season.
- Won the Rockstar of the month in Lowe's Corporation and got promoted for creating the Private Brands SharePoint.
Timeline
Bachelor of Business Management - FINANCE
Jyoti Nivas College
01.2013 - 01.2016
CBSE - Commerce
St Joseph's School
01.2011 - 01.2012
CBSE -
St Joseph's School
01.2010 - 01.2011
Associate Manager
Giant Eagle
10.202 - Current
Senior Merchandising Specialist
Giant Eagle
06.202 - 10.202
Analyst
Lowe's Services India Pvt. Ltd
09.201 - Current
Lead Item Data Specialist
Target Corporation
06.201 - 09.201