Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
CDC Certification
Timeline
Generic

Jesse Warfield

Richmond

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level navigation position. Ready to help team achieve company goals. Compassionate [Job Title] with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Harm Reduction Specialist

Wayne County Health Department / Volunteer
09.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Built and managed relationships with key clients and partners to drive growth.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.

Member

Americorps Public Health
07.2023 - Current
  • Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
  • Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
  • Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
  • Assisted in the planning and execution of events, resulting in higher attendance rates and positive feedback from members.
  • Contributed ideas for promotional materials aimed at increasing membership numbers through targeted marketing efforts.
  • Provided support to management during annual membership renewal campaigns, leading to successful renewals and improved retention rates.
  • Scheduled appointments for services available within the organization accurately while considering resource availability.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Handled incoming calls professionally, addressing member inquiries efficiently or directing them to appropriate staff as needed.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Resource Navigator

Bridges For Life / Volunteer
07.2023 - Current
  • Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
  • Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
  • Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
  • Mentored and supported new team members and provided in-depth training on navigational duties.
  • Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.

COVID-19 Cleaner

Richmond Friends School
08.2022 - Current
  • Performed deep-cleaning tasks for enhanced protection against viral transmission within facilities.
  • Safeguarded building occupants by promptly addressing reported sanitation concerns and potential hazards.
  • Received recognition for exemplary performance in maintaining a clean and safe environment, contributing to overall workplace satisfaction.
  • Cleaned and maintained patient rooms, offices, public areas, treatment rooms and other assigned areas daily.
  • Collaborated with facility management teams to establish efficient and effective cleaning routines.
  • Optimized workspace safety through routine surface wiping and sanitization, minimizing potential exposure risks.
  • Supported public health efforts, ensuring spaces were regularly cleaned according to established procedures.
  • Ensured proper usage of EPA-approved disinfectants, contributing to a safer work environment.
  • Educated staff members on proper hand hygiene practices, reinforcing preventative measures against virus transmission.
  • Provided timely communication with supervisors regarding any observed maintenance needs or potential health risks within facilities.
  • Contributed to a healthier environment by properly disposing of biohazardous waste materials according to guidelines.
  • Enhanced safety measures by thoroughly disinfecting high-touch surfaces and common areas.

Lawncare Maintenance Worker

B&B Lawncare And Snow Removal
04.2019 - 01.2021
  • Enhanced lawn health by implementing proper mowing, fertilizing, and irrigation techniques.
  • Assisted with seasonal cleanup efforts including leaf removal, mulching, pruning, and snow removal when necessary.
  • Managed scheduling for multiple clients, ensuring timely completion of all tasks while minimizing downtime.
  • Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.

Groomer

Shaggy Doo's Pet Grooming
02.2014 - 09.2020
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Applied tick and flea preventatives following manufacture guidelines for animal safety.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Cleaned cat and dog ears to prevent ear infections.
  • Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
  • Trimmed nails using clippers and grinders.
  • Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
  • Cut and styled pet hair according to client speciations to prevent matting and tangling.
  • Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Mentored new groomers to enhance their skills and acclimate them to the salon environment.
  • Reduced customer wait times by implementing time management strategies in the grooming process.
  • Safely administered prescribed treatments such as flea baths or medicated shampoos as needed per client requests.
  • Contributed to business growth by consistently meeting or exceeding sales goals for retail pet products sold in conjunction with grooming services.
  • Optimized equipment use by performing regular maintenance checks keeping tools sharp and functional at all times.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Operator

Primex Plastics
03.2016 - 07.2018

Operated the largest plastics extruder in the nation, which was called the Mega-Line.

Would make sheets of plastic to send to various different clients from all over.

Measure and cut wood that was used for packaging, using banding strips and banding guns to secure the loads.

  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Set up machines to start production cycles and controlled machine settings.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Fed raw materials into machines.
  • Optimized production workflows by analyzing processes, identifying inefficiencies, and implementing corrective actions.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
  • Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.

Sandwich Maker

Wendy's
10.2014 - 01.2015
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
  • Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
  • Greeted guests, promoted specials, and took orders.
  • Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
  • Reduced food waste with careful ingredient measurement and proper storage techniques.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Consistently met or exceeded sales goals through upselling techniques and suggesting additional items that complemented customer orders.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Contributed to store marketing efforts by creating visually appealing displays showcasing daily specials or promotional items.
  • Prepared salads, soups and sandwiches for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

High School Diploma -

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2025

High School Diploma -

Excel Center of Richmond
Richmond, Indiana
06.2021

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Advanced Communication
  • Management collaboration
  • Emergency Response
  • Quality Assessment
  • Resource Allocation
  • Analytical Thinking
  • Project Planning
  • Process Improvement
  • Improvement plan knowledge
  • Disaster Recovery Planning
  • Project restructuring
  • Decision-making capabilities
  • Team Coordination Experience
  • Emergency response training
  • Basic First Aid Knowledge
  • Visual Navigation Methods
  • Mission Planning
  • Emergency Management
  • Physical Fitness
  • Public speaking abilities
  • Safety Regulations
  • Strong Work Ethic
  • Reliability and punctuality
  • Basic maintenance tasks
  • Personal Protective Equipment
  • Infection control expertise
  • Chemical handling knowledge
  • Equipment Sterilization
  • Proper waste disposal
  • Deep cleaning procedures
  • Disinfectant Application
  • Sweeping and Mopping
  • Adaptable and Flexible
  • Decision-Making
  • Trash Collection and Removal
  • Communication and Interpersonal Skills
  • Heavy Lifting
  • Safety Standards and Protocols
  • Productivity and Time Management
  • Hand and Power Tool Operation
  • Team Collaboration
  • Quality Control
  • Basic Mathematics
  • Trash Collection
  • Restroom Servicing
  • Physical Stamina
  • Floor Polishing and Buffing
  • Checklists and Recordkeeping
  • New Employee Training
  • OSHA Compliance
  • Painting
  • Fixture Cleaning and Polishing
  • Laundry Management
  • Lawn Mowing
  • Furniture Moving
  • Facilities Maintenance
  • Supply Inventory Management
  • Minor Repairs
  • Carpet Steaming and Shampooing
  • Biohazard Disposal
  • Lawncare and Landscaping
  • Minor Mechanical Repair
  • Operating Heavy Machinery
  • Insecticide Spraying
  • Painting and Plastering
  • HAZMAT Training
  • Documentation
  • De-Escalation Techniques
  • Complaint Handling
  • Dispute Resolution
  • Customer Support
  • Customer Service
  • Financial Transactions
  • Service Recommendations
  • Client Education
  • Policy understanding
  • Product Recommendations
  • Database Management
  • Call center experience
  • Sales strategy
  • Issue Resolution
  • Calm Under Pressure
  • Issue and Complaint Resolution
  • Problem Resolution
  • Recordkeeping strengths
  • Data Evaluation
  • Medical terminology knowledge
  • Document and Records Management
  • Warehousing functions
  • Calm and Professional Under Pressure
  • Computer Skills
  • Teamwork and Collaboration
  • System implementation
  • Understanding Customer Needs
  • Relationship Building
  • Call Center Operations
  • Work Prioritization
  • LiveChat Messaging
  • Professional telephone demeanor
  • Brand representation
  • Data Entry
  • Conflict Mediation
  • [Number] wpm Typing Speed
  • Money handling abilities
  • Client Communication
  • Debris Removal
  • Hedge Trimming
  • Mowing techniques

Accomplishments

  • Achieved CPR certification with American Red Cross by completing cpr with accuracy and efficiency.
  • Supervised team of 6 staff members.

Affiliations

  • Americorps Public Health
  • C.D.C
  • ASPIN Community Health Worker
  • LightHouse Assembly of God
  • The Health Foundation of Greater Indianapolis
  • Aspire Indiana
  • The Connection Cafe
  • Suicide Overdose Fatality Review Member
  • American Red Cross
  • Bridges For Life

Certification

ASPIN Community Health Training - Current

CDC Certification

Certified in CDC health reporting, analytics

Timeline

Harm Reduction Specialist

Wayne County Health Department / Volunteer
09.2023 - Current

Member

Americorps Public Health
07.2023 - Current

Resource Navigator

Bridges For Life / Volunteer
07.2023 - Current

COVID-19 Cleaner

Richmond Friends School
08.2022 - Current

Lawncare Maintenance Worker

B&B Lawncare And Snow Removal
04.2019 - 01.2021

Operator

Primex Plastics
03.2016 - 07.2018

Sandwich Maker

Wendy's
10.2014 - 01.2015

Groomer

Shaggy Doo's Pet Grooming
02.2014 - 09.2020

High School Diploma -

Ivy Tech Community College of Indiana

High School Diploma -

Excel Center of Richmond
Jesse Warfield