Jessi Hijam
Imphal
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Sr Presales
Livspace
Bangalore
09.2019 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sr Customer Executive
Expedia
Bangalore
10.2016 - 09.2025
- Maintained accurate records of all customer interactions in order tracking systems.
- Provided feedback to management regarding potential areas of improvement for customer service operations.
- Designed surveys to measure customer satisfaction levels with products or services provided.
- Collected customer payments, handled exchanges and issued appropriate refunds.
- Answered customer queries and handled complaints.
- Conducted regular training sessions for staff on CRM best practices and new features.
- Developed and maintained comprehensive SOPs for CRM operations, ensuring consistency and compliance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA -
Ram Krishna
Imphal Skills
- Customer service
- Microsoft Excel
- Effective communication
- Problem solving
- Cultural awareness
- Supervision and leadership
- Project planning
- Computer skills
- Analytical thinking
Accomplishments
Have been awarded by Expedia and Livspace as best performers.
Languages
Manipuri
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Sr Presales
Livspace
09.2019 - Current
Sr Customer Executive
Expedia
10.2016 - 09.2025
BBA -
Ram Krishna
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