Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JESSICA BHAR

Customer and Client Services
New Delhi

Summary

Motivated and results-driven professional with over six years of experience in managing international clients and customers across diverse industries. Adept at building strong client relationships, aligning with organizational objectives, and delivering consistent value in fast-paced, competitive corporate environments. Proven ability to adapt to dynamic challenges while maintaining a strategic focus on growth and performance. I am seeking an opportunity within a reputable organization where I can further refine my skills, contribute meaningfully to business success, and continue on a path toward long-term professional growth and stability.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education
5
5
Certifications

Work History

Senior Customer Care Professional (Flex Force)

American Express
09.2024 - Current
  • Senior Customer Care and Credit Consultant managing credit card accounts, addressing credit inquiries, disputes, payments, and fraud alerts. Ensure secure handling of confidential data while maintaining direct customer engagement. Handle 50–60 daily inbound calls and emails, delivering high-quality service in consumer product servicing.
  • SKILL: Customer Service, Sales, Value Generation, Collections, Soft Skills.

Senior Web Design Product Consultant

CVENT
12.2021 - 06.2024
  • Independently led end-to-end project execution in close collaboration with clients and their teams. Managed client communication, provided strategic insights, translated requirements, oversaw contract workflows, and ensured timely delivery. Maintained confidentiality, and facilitated smooth coordination between design teams and clients to ensure high-quality results.
  • SKILL: Sales, Upselling, Cross-Selling, Client Farming, Lead Generation, Website Design, Client Service.

Team Member

FIS Global Business Solutions
03.2019 - 12.2021
  • Worked with the process named ChexSystem. ChexSystems helps financial institutions assess the risk of accepting customers. I connected with customers and helped resolve financial blocks due to system-collected information. I handled confidential documents and maintained their proper organization. Mentoring team members transitioning to new roles is about guiding them through the process with continuous support and encouragement.
  • SKILL: Customer Service, Conflict Resolution, Upselling, Written Communication, Reporting.

Account Manager

4XConnections
06.2024 - 08.2024
  • Oversaw multiple accounts for national and international organizations on a three-month contractual basis. Managed clients' seamless transition from onboarding to daily operational processes, ensuring smooth execution of consulting requirements, future planning, shipments, and contract management.
  • SKILL: Client Services, Lead Generation, Reporting, Written Communication, Retention.

Client Success Manager

Colour Kicks
06.2024 - 08.2024
  • Oversaw multiple accounts, including Amazon and international organizations, on a three-month contractual basis. Managed the client's seamless transition from onboarding to daily operational processes, ensuring smooth execution of consulting requirements, future planning, shipments, and contract management.
  • SKILL: Client Services, Upselling, Lead Generation, Reporting, Written Communication.

Education

Bachelor's - Journalism and Mass Communication

Guru Gobind Singh Indraprastha University
Delhi, India
01.2017 - 01.2020

Secondary Education - undefined

Indraprastha Convent School

10th/Metric education -

KIIT World School
Delhi, India

Skills

Certification

Public Speaking Skills Professional Certificate by Toastmasters International

Timeline

Senior Customer Care Professional (Flex Force)

American Express
09.2024 - Current

Account Manager

4XConnections
06.2024 - 08.2024

Client Success Manager

Colour Kicks
06.2024 - 08.2024

Senior Web Design Product Consultant

CVENT
12.2021 - 06.2024

Team Member

FIS Global Business Solutions
03.2019 - 12.2021

Bachelor's - Journalism and Mass Communication

Guru Gobind Singh Indraprastha University
01.2017 - 01.2020

Secondary Education - undefined

Indraprastha Convent School

10th/Metric education -

KIIT World School
JESSICA BHARCustomer and Client Services