JESSICA BHAR
Customer and Client Services
New Delhi
Summary
Motivated and results-driven professional with over six years of experience in managing international clients and customers across diverse industries. Adept at building strong client relationships, aligning with organizational objectives, and delivering consistent value in fast-paced, competitive corporate environments. Proven ability to adapt to dynamic challenges while maintaining a strategic focus on growth and performance. I am seeking an opportunity within a reputable organization where I can further refine my skills, contribute meaningfully to business success, and continue on a path toward long-term professional growth and stability.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
5
5
Certifications
Work History
Senior Customer Care Professional (Flex Force)
American Express
09.2024 - Current
- Senior Customer Care and Credit Consultant managing credit card accounts, addressing credit inquiries, disputes, payments, and fraud alerts. Ensure secure handling of confidential data while maintaining direct customer engagement. Handle 50–60 daily inbound calls and emails, delivering high-quality service in consumer product servicing.
- SKILL: Customer Service, Sales, Value Generation, Collections, Soft Skills.
Senior Web Design Product Consultant
CVENT
12.2021 - 06.2024
- Independently led end-to-end project execution in close collaboration with clients and their teams. Managed client communication, provided strategic insights, translated requirements, oversaw contract workflows, and ensured timely delivery. Maintained confidentiality, and facilitated smooth coordination between design teams and clients to ensure high-quality results.
- SKILL: Sales, Upselling, Cross-Selling, Client Farming, Lead Generation, Website Design, Client Service.
Team Member
FIS Global Business Solutions
03.2019 - 12.2021
- Worked with the process named ChexSystem. ChexSystems helps financial institutions assess the risk of accepting customers. I connected with customers and helped resolve financial blocks due to system-collected information. I handled confidential documents and maintained their proper organization. Mentoring team members transitioning to new roles is about guiding them through the process with continuous support and encouragement.
- SKILL: Customer Service, Conflict Resolution, Upselling, Written Communication, Reporting.
Account Manager
4XConnections
06.2024 - 08.2024
- Oversaw multiple accounts for national and international organizations on a three-month contractual basis. Managed clients' seamless transition from onboarding to daily operational processes, ensuring smooth execution of consulting requirements, future planning, shipments, and contract management.
- SKILL: Client Services, Lead Generation, Reporting, Written Communication, Retention.
Client Success Manager
Colour Kicks
06.2024 - 08.2024
- Oversaw multiple accounts, including Amazon and international organizations, on a three-month contractual basis. Managed the client's seamless transition from onboarding to daily operational processes, ensuring smooth execution of consulting requirements, future planning, shipments, and contract management.
- SKILL: Client Services, Upselling, Lead Generation, Reporting, Written Communication.
Education
Bachelor's - Journalism and Mass Communication
Guru Gobind Singh Indraprastha University
Delhi, India 01.2017 - 01.2020
Secondary Education - undefined
Indraprastha Convent School
10th/Metric education -
KIIT World School
Delhi, IndiaSkills
Verbal Communication
Written Communication
Interpersonal Skills
Conflict Resolution
Project Management
Leadership
Problem Solving
Complaint handling
Client retention strategies
Customer feedback analysis
Remote work capabilities
Brand representation
Certification
Public Speaking Skills Professional Certificate by Toastmasters International
Timeline
Senior Customer Care Professional (Flex Force)
American Express
09.2024 - Current
Account Manager
4XConnections
06.2024 - 08.2024
Client Success Manager
Colour Kicks
06.2024 - 08.2024
Senior Web Design Product Consultant
CVENT
12.2021 - 06.2024
Team Member
FIS Global Business Solutions
03.2019 - 12.2021
Bachelor's - Journalism and Mass Communication
Guru Gobind Singh Indraprastha University
01.2017 - 01.2020
Secondary Education - undefined
Indraprastha Convent School
10th/Metric education -
KIIT World School