Jessica Chatman
Indianapolis
Summary
Senior operations leader with 15+ years of experience managing large-scale distribution, warehouse, and manufacturing-adjacent operations. Proven success owning productivity, safety, quality, inventory control, and labor planning in fast-paced environments. Hands-on leader skilled in KPI management, continuous improvement, and cross-functional collaboration. Experienced with Oracle-based ERP systems, JD Edwards–type environments, and MS Office.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Night Materials Supervisor
Allegion
Indianapolis, IN
08.2023 - Current
- Lead night-shift warehouse and materials operations supporting production and shipping targets.
- Manage productivity, quality, and safety for 40–50 associates and team leads.
- Ensure full compliance with OSHA and corporate safety standards through audits and corrective actions.
- Track KPIs related to labor efficiency, throughput, quality, and attendance; report results to senior leadership.
- Execute labor planning and staffing adjustments aligned with demand forecasts.
- Coordinate daily production priorities and material flow with cross-functional partners.
- Support inventory accuracy and reporting using Oracle-based systems.
Night Outbound Supervisor
Hungryroot
Indianapolis, IN
01.2023 - 08.2023
- Directed outbound distribution operations for a high-volume fulfillment center.
- Supervised 45 hourly associates and 3 team leads to meet daily shipping and productivity goals.
- Implemented KPI-driven performance management and process improvements.
- Ensured compliance with OSHA, DOT, HazMat, and internal safety policies.
- Managed scheduling, timekeeping, and labor allocation.
- Utilized RF scanning and WMS to support order accuracy and throughput.
Store Manager
Ross Dress for Less
Indianapolis, IN
01.2020 - 12.2022
- Managed end-to-end operations for a high-volume retail distribution environment.
- Led 40+ associates, supervisors, and department managers.
- Oversaw $8M in annual revenue, payroll, scheduling, hiring, training, and performance management.
- Analyzed operational and financial data to drive efficiency and customer service improvements.
- Achieved 93.9% customer service performance rating.
Manager
Sam’s Club
Indianapolis, IN
02.2008 - 06.2019
- Managed large-scale operations with 150+ associates and leadership staff.
- Oversaw $91M in annual revenue and cash handling exceeding $20M.
- Ranked #1 out of 17 stores for upgraded memberships for four consecutive years.
- Achieved top-25 national ranking for credit sales (out of 597 stores).
- Served as Front-End Manager Trainer, developing future leaders.
Education
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Brown Mackie College
IndianaSkills
- Distribution Center Operations
- Safety & OSHA Compliance
- KPI & Performance Management
- Labor Planning & Staffing Forecasts
- Inventory Control & Cycle Counting
- Continuous Improvement (Lean / 5S)
- Team Leadership & Development
- Cross-Functional Collaboration
- ERP Systems (Oracle / JD Edwards)
- Oracle / JD Edwards–type ERP
- MS Excel, Word, Outlook
- Kronos
- JDA Workforce Management
- NetSuite
- Buddy Punch
- Zip
- PC & Mac
Certification
- Forklift Licensed
- Electric & Manual Pallet Jack
- Food Handling
Timeline
Night Materials Supervisor
Allegion
08.2023 - Current
Night Outbound Supervisor
Hungryroot
01.2023 - 08.2023
Store Manager
Ross Dress for Less
01.2020 - 12.2022
Manager
Sam’s Club
02.2008 - 06.2019
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Brown Mackie College