- Participating in local clean-up initiatives
Jessica Claire
New York
Summary
Dynamic Agent Supervisor at Accenture with proven expertise in team management and performance appraisals. Successfully implemented training programs that enhanced productivity and boosted sales revenue. Skilled in workforce management, fostering a supportive environment that reduced turnover and improved customer satisfaction through effective coaching and feedback.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
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1
Certification
1
1
Language
Work History
Agent Supervisor
Accenture
01.2022 - 02.2022
- Implemented new training programs for agent development, resulting in increased productivity and overall performance.
- Boosted sales revenue with efficient monitoring of agent performance and providing constructive feedback for continuous improvement.
- Improved customer satisfaction rates by effectively managing a team of agents and addressing client concerns promptly.
- Reduced employee turnover rates by implementing supportive coaching methods and offering career advancement opportunities.
Education
Marion School Pvt. Ltd
New YorkSkills
Call center experience
Team management
Workforce management
Performance appraisals
Websites
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
Affiliations
- Toastmasters
Certification
[Area of certification], [Company Name] - [Timeframe]
Interests
Hobby
additional text
References
Testing References Text
Timeline
Agent Supervisor
Accenture
01.2022 - 02.2022
Marion School Pvt. Ltd
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