Jessica Crume
Rossville
Summary
Dynamic Case Manager with a proven track record at Tippecanoe County Community Corrections, excelling in case documentation and risk assessment. Adept at problem-solving and relationship building, I empowered clients through informed decision-making, ensuring compliance and enhancing care strategies. Recognized for optimizing processes and fostering a positive environment for client support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Tippecanoe County Community Corrections
03.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Drug Screen Technician
Total Court Services
04.2022 - 02.2023
- Maximized productivity by efficiently organizing tasks according to priority levels while meeting high-quality standards.
- Implemented improved cleaning methods for screen surfaces, resulting in fewer defects during production runs.
- Assisted in the training of new technicians, ensuring they were well-versed in company standards and best practices.
- Collaborated with production team to troubleshoot issues, resolve problems, and ensure optimal functionality of screens.
Education
Frontier Jr. Sr. High School
Chalmers, INSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Risk assessment
- Client relationship management
- Customer support
- Screen installation
- Strong attention to detail
Accomplishments
- Used Microsoft Excel to develop Participant tracking spreadsheets.
Certification
-Thinking for a Change Facilitator
- CPR/First Aid Certified
-Indiana Risk Assessment Certified
Timeline
Case Manager
Tippecanoe County Community Corrections
03.2023 - Current
Drug Screen Technician
Total Court Services
04.2022 - 02.2023
Frontier Jr. Sr. High School
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