Jessica Davis
Williams
Summary
Adept at enhancing patient and employee satisfaction, I leveraged organizational skills and HIPAA compliance at Beltone Hearing Care Center to streamline patient care and improve scheduling efficiency. My proactive approach and strong communication skills significantly reduced wait times , showcasing my ability to deliver exceptional service and operational excellence.
Developed exceptional communication and organizational skills in healthcare setting. Proven ability to manage patient information and coordinate care services. Seeking to transition into new field where these skills can be effectively applied and further developed.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Beltone Hearing Care Center
02.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
Scheduling Supervisor
Vertical Home Health
10.2019 - 01.2023
- Reduced overtime costs through effective workload distribution and resource allocation.
- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Enhanced communication between departments with regular updates on schedule changes and adjustments.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
- Maintained a comprehensive understanding of industry trends and best practices to ensure ongoing success in the Scheduling Supervisor role.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 100 employees.
- Interceded between employees during arguments and diffused tense situations.
Education
GED -
Bedford North Lawrence High School
Bedford10-2023
Skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Documentation
- Patient registration
- Filing and recordkeeping
- Patient scheduling
Timeline
Patient Care Coordinator
Beltone Hearing Care Center
02.2023 - Current
Scheduling Supervisor
Vertical Home Health
10.2019 - 01.2023
GED -
Bedford North Lawrence High School
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