Jessica Duke

Coordinated weekly and quarterly team-building meetings for 25 employees. Created PowerPoint presentations for meetings. Conducted timecard audits and performance reviews. Assisted in interviewing and screening potential employees. Provided coverage for locations during callout's when needed. Performed site visits and worked as a peer.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information, and provided solutions to problems.
• Resolved problems, improved operations, and provided exceptional service.
• Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

• Collected blood samples accurately following safety protocols and standard operating procedures.
• Prepared specimens for laboratory analysis, ensuring proper labeling and documentation.
• Managed patient interactions, providing clear explanations of procedures to ensure comfort and compliance.
• Trained new phlebotomists on best practices, enhancing team efficiency and patient care quality.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.