Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jessica Eubanks

Pendleton,IN

Summary

Adept at driving community engagement and occupancy growth, I leveraged administrative leadership and maintenance oversight to streamline operations at my previous properties. My strategic approach to property management, combining violation resolution with effective team management, resulted in enhanced community standards and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account Manager

Diversified Roofing Services
12.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Presented professional image consistent with company's brand values.
  • Contributed to event marketing, sales and brand promotion.

Community Manager

Community Services Association of Indiana (CASI)
06.2024 - 11.2024
  • Managed a portfolio of eleven Homeowners Association totaling over 1200 homes.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Evaluated property conditions and recommended improvements.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
  • Streamlined communication channels, ensuring timely and effective dissemination of information to community members.
  • Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
  • Organized and led monthly town-hall meetings to foster sense of community and gather feedback for continuous improvement.
  • Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.
  • Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
  • Kept properties in compliance with local, state, and federal regulations.
  • Responded to Common Area Maintenance (CAM) inquiries.

Community Manager

Fath Properties
11.2018 - 03.2024
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Managed community within established cost constraints.
  • Effectively managed team of 6 maintenance and office personnel.
  • Evaluated property conditions and recommended improvements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Improved processes through expense management.
  • Met with residents to gather information and develop effective solutions.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.

Assistant Community Manager

LT Property Management
04.2018 - 11.2018
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.

Assistant Community Manager

Pedcor Homes
03.2016 - 01.2017
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.

Community Manager/Community Assistant Manager

Kittle Properties
08.2013 - 10.2015
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.

Community Manager

Muesing Management Community
08.2011 - 08.2013
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Managed community within established cost constraints.
  • Evaluated property conditions and recommended improvements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Improved processes through expense management.
  • Met with residents to gather information and develop effective solutions.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.

Skills

  • Performance Assessment
  • Construction Project Oversight
  • Violation Resolution
  • Monthly Fee and Payment Collection
  • Local and State Laws
  • Vacancy Marketing
  • Operating Cost Tracking
  • Administrative Leadership
  • Maintenance Oversight
  • Grounds and Facility Inspection
  • Rent Growth
  • Property Showing
  • Safe Work Practices

Certification

Certified Apartment Manager (CAM) Certification

Timeline

Account Manager

Diversified Roofing Services
12.2024 - Current

Community Manager

Community Services Association of Indiana (CASI)
06.2024 - 11.2024

Community Manager

Fath Properties
11.2018 - 03.2024

Assistant Community Manager

LT Property Management
04.2018 - 11.2018

Assistant Community Manager

Pedcor Homes
03.2016 - 01.2017

Community Manager/Community Assistant Manager

Kittle Properties
08.2013 - 10.2015

Community Manager

Muesing Management Community
08.2011 - 08.2013

Certified Apartment Manager (CAM) Certification

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Jessica Eubanks