JESSICA FERNANDES
Andheri west
Summary
Dedicated and detail-oriented professional with a background in Operations and Customer Service. Proven ability to manage diverse responsibilities and deliver exceptional results. Seeking opportunities to contribute my skills and expertise to a dynamic organization that values growth, responsibility, and excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Coordinator Audit and Consultancy
British Safety Council
06.2022 - Current
- Set up and resource events in CRM within agreed SLAs, prioritizing full-time utilization
- Liaise with delivery staff to update and manage diaries, releasing dates in consultation with sales
- Process confirmation paperwork within 24 hours, including emailing Booking Confirmations and granting access to online materials
- Raise and dispatch purchase orders within 24 hours of event confirmation; cancel promptly if needed
- Plan logistics, confirming public venues, and dispatching course materials two days before course commencement
- Answer incoming calls, resolving queries at the source, and transferring if needed
- Manage distance learning bookings, ensuring materials are dispatched within 24 hours of confirmation
- Handle bookings for domestic and international flights and accommodation, securing advance bookings for favorable rates
- Issue International and domestic itineraries and risk assessments seven days before travel, including visa applications and passport-related tasks
- Facilitate external bookings in the Learning Zone, ensuring details are updated in Salesforce
- Provide support for formatting audit and consultancy reports
- Keep Departmental Procedures up to date
- Provide administrative support to CEO, Exec Directors, and HR as needed
Sr. Customer Service Assistants & Guest Relations Officer
IGW WorkplaceGroup (SPACES)
Mumbai
07.2019 - 06.2022
- Greet and engage visitors/clients, identifying potential business opportunities
- Oversee Housekeeping, Security, and Parking operations, collaborating with the Facility Manager
- Provide efficient facility management solutions, ensuring quick issue resolution
- Maintain hygiene standards, supervising housekeeping and support staff
- Uphold fire and safety regulations in premises
- Handle day-to-day tasks, including phone management and message routing
- Act as the primary contact for client feedback/complaints, ensuring resolution
- Cultivate strong customer relationships to drive business development
- Interact with vendors/contractors, managing orders and instructions
- Spearhead inventory control to manage operational costs
- Occasionally participate in support staff recruitment across multiple centers
- Manage walk-in tours and assigned tours in the absence of the Community Manager
- Track AMC/Warranty/Defect Liability Period for HVAC, CCTV contracts, and maintenance calls
Senior Community Associate
JET Airways Pvt Ltd
Mumbai
09.2013 - 04.2019
- Catered to counters for check-in, queue bombing, making announcements for flights, assisting guests with Kiosk check-in
- Escorting the V.I.P's /C.I.Ps from cub to the aircraft
- Assist misconducted and rerouted passengers during irregular operations, issue travel and hotel vouchers to displaced passengers on the overbooked or canceled flights
- Ensured smooth functioning of operations related to flight arrivals, departures across assigned shifts in coordination with staff from various areas
- Monitoring food and water supply for the flight passengers and crew members in case of delayed departure
Education
BACHELOR OF COMMERCE -
St Andrew's College
Mumbai01.2013
Skills
- Operations Management
- Customer Service
- Administrative Support
- Relationship Building
- Safety and Compliance
- Inventory Control
- Recruitment
- Vendor Management
- Cyber Security- Being prepared and Aware
- Data Protection Including GDPR
- Display Screen Equipment: Risk Assessment
- DSE: Workplace Ergonomics
- Fire Safety
- General Health & Safety & Environmental Awareness
- Resilience
- First-Aid Training (Basic Level)
Certification
- Cyber Security- Being prepared and Aware
- Data Protection Including GDPR
- Display Screen Equipment: Risk Assessment
- DSE: Workplace Ergonomics
- Fire Safety
- General Health & Safety & Environmental Awareness
- Resilience
- First-Aid Training (Basic Level)
Languages
- English
- Hindi
- Marathi
- Konkani
Timeline
Operations Coordinator Audit and Consultancy
British Safety Council
06.2022 - Current
Sr. Customer Service Assistants & Guest Relations Officer
IGW WorkplaceGroup (SPACES)
07.2019 - 06.2022
Senior Community Associate
JET Airways Pvt Ltd
09.2013 - 04.2019
BACHELOR OF COMMERCE -
St Andrew's College
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