Jessica Handrahan
United States Post Office
Alexandria
30
years of professional experience
Dependable professional with over 15 years in customer service and operations. Known for strong problem-solving and effective communication skills, ensuring timely and accurate delivery of services.
Work History
Rural Mail Carrier
9 Years 11 Months- Delivered mail accurately to rural routes while adhering to established schedules.
- Managed sorting and distribution of packages, ensuring timely delivery to customers.
- Maintained vehicle safety standards through regular inspections and maintenance checks.
- Communicated effectively with customers, addressing inquiries and resolving issues promptly.
Sales Associate /Fine Dining Server
1 Year- Delivered exceptional customer service, enhancing guest experiences and fostering loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment processes.
- Trained new staff on sales techniques and company policies, promoting team performance and cohesion.
- Utilized POS systems to process transactions accurately and efficiently during peak hours.
- Created specialty healthy alcohol menu selections for H2O spa that was adopted by resort Management
- Earned outstanding customer service endorsements from guests of the Resort
Lead Fine Dining Server
8 Years 9 Months- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Trained new servers on restaurant protocols and service standards for consistency.
- Developed repeat client business with a 50% repeat customer base of the restaurant service.
Teller/Assistant General Manager
6 Years 8 Months- Processed customer transactions accurately and efficiently, ensuring high-quality service standards.
- Assisted customers with account inquiries, providing clear information and resolving issues promptly.
- Maintained cash drawer integrity through diligent balancing and reconciliation procedures.
- Trained new tellers on operational policies and customer service best practices, enhancing team performance.
Education
High School Diploma
Skills
Dependability
Load balancing
Prioritization
Observation
Detail Oriented
Facile Learner
Timeline
Rural Mail Carrier
United States Post Office
08.2016 - CurrentRead More
Sales Associate /Fine Dining Server
Ritz-Carlton
11.2013 - 11.2014Read More
Lead Fine Dining Server
D'Amico and Sons
10.2003 - 07.2012Read More
Teller/Assistant General Manager
MainSource Bank
01.1997 - 09.2003Read More
Highland High School
High School Diploma
Read More