Jessica Harmer
Cambridge City
Summary
Personable and organized, with a knack for managing multiple tasks efficiently and a positive approach to problem-solving. Understands medical terminologies and patient care protocols, adept at coordinating schedules and maintaining detailed records. Committed to enhancing patient experiences and ensuring smooth surgical operations.
Overview
4
4
years of professional experience
Work History
Surgery Coordinator
Dental SurgiCenter of Louisville
03.2024 - Current
- Coordinated surgical schedules to optimize patient flow and minimize wait times.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Managed patient communications, ensuring clarity on procedures and pre-operative instructions.
- Verified insurance coverage and benefits, ensuring timely scheduling of clinic appointments and surgery procedures for patients.
- Streamlined communication among surgeons, patients, and surgery center staff, enhancing coordination for successful surgeries.
- Conducted insurance verification for patient accounts to ensure coverage and eligibility.
- Collaborated with healthcare providers to resolve discrepancies in insurance information.
- Analyzed patient records for accuracy, improving documentation processes in compliance with regulatory standards.
- Utilized electronic health record systems to document and track verification processes, improving accuracy and accessibility of patient information.
Front Office Manager
Spring Grove Dental
07.2023 - 01.2024
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and resolved billing inquiries to support operational continuity.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Ensured accurate data entry of patient information into the office management system.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Developed procedures for tracking patient records and updating treatment plans.
- Implemented strategies to streamline day-to-day operations, contributing to overall office efficiency.
- Assisted in training new employees on office policies and procedures related to dental
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
Front Desk Representative
Jeffersonville Family Dental
01.2023 - 06.2023
- Processed payments and issued accurate receipts and change to enhance customer satisfaction.
- Executed bookkeeping and organized document filing to support efficient office operations.
- Scheduled appointments and maintained and updated appointment calendars.
- Coordinated appointment scheduling and maintained updated calendars to optimize service delivery.
- Completed basic bookkeeping and document filing.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Monitored clients' insurance coverages to ensure changing needs were met.
Education
High School Diploma -
Lincoln High School
Cambridge City, IN05-2018
Skills
- Patient coordination
- HIPAA Compliance
- Insurance Verification, Pre-certification, and Billing
- Scheduling and Calendar Management
- Treatment Planning
- Office Administration
- Data Documentation
- Invoice and Manifest Review
- Medical Terminology
- Patient Flow Management
- Basic Mathematical Calculations
- Inventory Monitoring and Management
- Complex Problem-Solving
- Web-Based Communication
Timeline
Surgery Coordinator
Dental SurgiCenter of Louisville
03.2024 - Current
Front Office Manager
Spring Grove Dental
07.2023 - 01.2024
Front Desk Representative
Jeffersonville Family Dental
01.2023 - 06.2023
High School Diploma -
Lincoln High School