Jessica Headley
Pekin
Summary
Detail-oriented Certified Medical Assistant with expertise in patient education, effective communication, and medical record management. Proven ability to enhance patient care processes and coordinate follow-up care to improve outcomes. Skilled at building strong relationships and identifying clients needs.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Certified Medical Assistant
All-In Pediatrics
Salem
06.2023 - Current
- Supported pediatricians during patient examinations and medical procedures to enhance care delivery.
- Prepared and maintained accurate medical records for patient visits.
- Scheduled appointments and coordinated follow-up care for patients.
- Provided education to patients and families on treatment plans and health management to promote understanding and compliance.
- Administered vaccinations and conducted routine laboratory tests.
- Worked with healthcare team to streamline patient care processes, enhancing overall service quality.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Facilitated onboarding sessions for new hires to integrate them into company culture.
U of L OBGYN and Women's Care
University of Louisville
Lousiville
02.2020 - 06.2023
- Collected, labeled, and stored laboratory specimens to ensure accuracy in testing.
- Answered phones, scheduled appointments, greeted patients, and ordered supplies to support efficient clinic operations.
- Filed insurance claim forms accurately in accordance with applicable regulations to facilitate timely reimbursements.
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and maintained examination rooms for patient visits.
- Managed patient records using electronic health record systems.
- Collected and processed laboratory specimens accurately.
Bakery Manager
Cake Faced
Borden
08.2012 - 02.2020
- Managed daily bakery operations ensuring product quality and consistency.
- Coordinated inventory management for ingredients and supplies, reducing waste and ensuring availability.
- Implemented health and safety standards, fostering a safe bakery environment for staff and customers.
- Developed new recipes based on customer feedback and market trends.
- Maintained equipment functionality through regular inspections and maintenance checks, supporting consistent production quality.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
Education
Associate of Applied Science - Medical Assisting
Jefferson Community And Technical College
Louisville, KY05-2018
Skills
- Medical record management
- Appointment scheduling
- Patient education
- Quality assurance
- Problem solving
- Time management
- Team collaboration
- Team leadership
- Effective communication
- Persuasive communication
- Conflict resolution
- Goal-oriented mindset
Certification
Echocardiogram Certified
Timeline
Certified Medical Assistant
All-In Pediatrics
06.2023 - Current
U of L OBGYN and Women's Care
University of Louisville
02.2020 - 06.2023
Bakery Manager
Cake Faced
08.2012 - 02.2020
Associate of Applied Science - Medical Assisting
Jefferson Community And Technical College