Jessica Henry
Michigan City
Summary
Dedicated driver with a clean record and strong customer service skills, previously with DoorDash. Expert in GPS navigation and route planning, ensuring timely deliveries and high customer satisfaction. Proven ability to solve problems and maintain safety protocols while driving in adverse conditions, contributing to a reputation for reliability and excellence.
Professional laborer with hands-on experience and readiness for demanding tasks. Skilled in operating machinery, handling materials, and maintaining safety standards. Strong focus on teamwork and adaptability to changing work conditions. Reliable and results-driven, with keen ability to support team objectives and productivity.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
22
22
years of professional experience
Work History
Driver
DoorDash
02.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
Laborer, Assembler, Spreader, Shipping.
Filtration Plus
06.2016 - 10.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
Cashier
Dollar General
08.2010 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
House and Construction Clean up
J.P's House, Deck & Boat Cleaning Service
05.2003 - 01.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Phlebotomy
Ivy Tech Community College of Indiana
Michigan City, INHigh School Diploma -
Michigan City High School
Michigan City, IN06-2008
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Driving in adverse conditions
- Positive mindset
- Friendly, positive attitude
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Calm under pressure
Timeline
Driver
DoorDash
02.2024 - Current
Laborer, Assembler, Spreader, Shipping.
Filtration Plus
06.2016 - 10.2024
Cashier
Dollar General
08.2010 - 02.2011
House and Construction Clean up
J.P's House, Deck & Boat Cleaning Service
05.2003 - 01.2010
No Degree - Phlebotomy
Ivy Tech Community College of Indiana
High School Diploma -
Michigan City High School
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