Jessica Hodges
NEWALBANY
Summary
Versatile Team Member with a resourceful and hardworking mindset, committed to adapting to changing conditions and driving business success. Seasoned Manager experienced in team leadership and project delivery, achieving operational efficiency through strategic planning and process improvements. Focused on enhancing productivity and fostering strong relationships across all levels of an organization to meet business goals.
Overview
12
12
years of professional experience
Work History
Team Member
Sellerburg Liquor
Sellersburg
04.2022 - 03.2023
- Assisted customers with product selections and recommendations.
- Maintained cleanliness and organization of the sales floor.
- Processed customer transactions using point-of-sale systems.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Assistant Manager
Family Dollar
Scottsburg
08.2017 - 01.2019
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Trained new associates on customer service and store policies.
- Coordinated inventory management and restocking processes effectively.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Monitored sales floor activities to maintain a positive shopping environment.
- Developed team communication strategies to improve collaboration among staff.
Guest Service Manager
McDonald's
Memphis
03.2011 - 08.2016
- Managed guest interactions to ensure positive dining experiences.
- Resolved customer complaints efficiently and professionally.
- Trained staff on customer service protocols and operational standards.
- Assisted in the recruitment, training and management of Guest Service staff.
- Provided support with day-to-day operational issues related to guest services.
- Prepared weekly schedules for all guest service personnel.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Managed inventory of supplies necessary for providing excellent customer service.
Education
General Education Dev. Diploma
New Albany, IN06-2026
Skills
- Cash handling
- POS systems
- Inventory management
- Customer service
- Employee training
- Time management
- Availability management
- Basic troubleshooting
- Computer skills
- Microsoft Office
- Microsoft Teams
- GroupMe
- Team leadership
- Conflict resolution
- Communication skills
Timeline
Team Member
Sellerburg Liquor
04.2022 - 03.2023
Assistant Manager
Family Dollar
08.2017 - 01.2019
Guest Service Manager
McDonald's
03.2011 - 08.2016
General Education Dev. Diploma