Jessica Kamching
Munster,IN
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.
Overview
18
18
years of professional experience
Work History
Practice Administrator
University Retina And Macula Associates
10.2022 - Current
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Clinic Office Manager
University Retina And Macula Associates
04.2019 - 10.2022
- Coordinated staff training programs, enhancing the team''s knowledge base on industry developments, and boosting clinic reputation within the local community.
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
- Collaborated with other healthcare providers in the area to create a referral network that increased both patient satisfaction levels and clinic revenues.
- Reduced wait times for appointments by implementing an efficient scheduling system and optimizing staff workload distribution.
- Evaluated the performance of junior technicians, providing constructive feedback and strategies for improvement to enhance their skills and professional growth.
- Maintained up-to-date knowledge of industry advancements by attending professional development courses regularly to improve the quality of service provided to patients.
- Organized educational workshops for patients to promote awareness about eye health issues and preventive measures.
Ophthalmic Technician
University Retina And Macula Associates
09.2017 - 04.2019
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
Lead Ophthalmic Technician
Retina Partners
09.2013 - 06.2017
- Enhanced patient experience by providing empathetic pre-and post-operative care and addressing individual concerns.
- Assisted in minor surgical procedures, ensuring smooth operations and optimal outcomes for patients.
- Evaluated the performance of junior technicians, providing constructive feedback and strategies for improvement to enhance their skills and professional growth.
- Maintained up-to-date knowledge of industry advancements by attending professional development courses regularly to improve the quality of service provided to patients.
- Reduced wait times by promptly preparing examination rooms, equipment, and necessary paperwork for each appointment.
- Updated patient records with accurate diagnostic test results, enabling informed decision-making by medical professionals regarding treatments or interventions.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Optometric Technician
Moses Eye Care
05.2012 - 06.2013
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Ophthalmic Medical Technician
Retina Asscociates
04.2006 - 04.2012
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Responsible for intake of patients including screening process not limited to Vision, Intraocular pressures, Vitals
- Ophthalmic imaging utilization of Zeiss Cirrus OCT, Fluorescein Angiogram, Fundus Photography.
- Maintained medical records and transcribed for physicians during examination.
- Ensured accuracy in billing processes, diligently verifying insurance coverage, and obtaining necessary authorizations for procedures.
Skills
- HIPAA Compliance
- Operations Management
- Scheduling Coordination
- Patient Relations
- Performance Improvement
- Medical Billing
Timeline
Practice Administrator
University Retina And Macula Associates
10.2022 - Current
Clinic Office Manager
University Retina And Macula Associates
04.2019 - 10.2022
Ophthalmic Technician
University Retina And Macula Associates
09.2017 - 04.2019
Lead Ophthalmic Technician
Retina Partners
09.2013 - 06.2017
Optometric Technician
Moses Eye Care
05.2012 - 06.2013
Ophthalmic Medical Technician
Retina Asscociates
04.2006 - 04.2012
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