Jessica Morgan

Managed incoming customer calls to address inquiries and schedule service appointments using Xtime and Dealertrack. Communicated through Text2Drive regarding active recalls for Ford vehicles, facilitating Mobile Service scheduling. Created Microsoft Excel spreadsheets to track Mobile Service repairs along with Pick-up/deliveries. Processed warranty claims using OWS to ensure timely payments for warranty repairs. Filed warranty repair orders, ensuring completion of

checklists by advisors and technicians.

Achievements:

• Achieved Ford's recommended percentage goals for Mobile Service and Pick-up/ Deliveries.
• Ranked among Top 5 Dealerships for exceeding targets set by Ford Motor Company.

Managed incoming customer calls about inquiries and scheduling service appointments using Xtime for all five dealerships. Created Microsoft Excel spreadsheets to track appointments made by all service reps, and calculate the total at the end of each month for bonuses. Communicated with customers through Podium about recent services. I reached out to employees through Microsoft Teams for any questions or concerns, and participated in groups offering help for those who need it, while complimenting good work. Completing tasks given by management and assisting with new hires regarding training and protocols.

Achievements:

• Getting promoted to Assistant Manager after being in the company for 6 months.
• Completing realistic goals and achieving them each month.

Maintain incoming calls from Vet offices all over the states

Managed incoming customer calls about inquiries and scheduled service appointments using Xtime for the quick lane and main shop. Communicated with customers through Podium, asking about recent services and if there were any complaints. Made outgoing calls to customers, inquiring about open recalls present on any Honda vehicles

Achievements:

• Completing the given task and hitting 100 outgoing phone calls a day.