Jessica Murphy
Bloomington
Summary
Seasoned office professional with over 15 years of experience managing administration tasks, coordinating office operations, and supporting teams. Proficient in Microsoft Office and Outlook, with strong organizational, communication, and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Leasing Agent
Hunter Properties
Bloomington
08.2025 - Current
- Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest
- Negotiated lease terms and rental agreements
- Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner
- Maintained strong relationships with existing tenants through regular communication and proactive problem-solving
- Performed thorough background checks on applicants, including credit history verification and employment verification
- Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc
Medical Assistant
Transitions Recovery
Bloomington
03.2024 - 06.2025
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Maintained accurate patient records using electronic health record systems.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Office Assistant
Goodwill Commercial Services
Bloomington
02.2023 - 03.2024
- Assisted in approving time off
- Attendance
- Answer phones
- Onboarding for new hires
- Organized office supplies and maintained inventory for efficient operations.
- Prepared and filed documents, ensuring easy access for team members.
- Supported team members with administrative tasks to enhance workflow efficiency.
- Coordinated office events, including staff meetings and training sessions.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Developed recruitment strategies to attract top talent across various departments.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Conducted interviews and evaluations to assess candidate qualifications and fit.
- Managed applicant tracking system to streamline recruitment processes effectively.
- Facilitated onboarding sessions for new hires to enhance integration into the company.
CSR - Customer Service Representative
Eacret Construction
Bloomington
01.2014 - 08.2023
- Answering phones
- Dealing with clients questions and issues.
- Paying invoices and preparing invoices
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Booked appointments for clients
- Collected and documented orders
- Responded to inquiries and issues
- Conducted customer service surveys
CSR - Customer Service Representative
Indiana University Press
Bloomington
01.2006 - 08.2013
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Responded to email inquiries in a professional manner within established timelines
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
CSR - Customer Service Representative
TRUE GREEN CHEM-LAWN
Bloomington
05.1998 - 07.2006
- Identified opportunities for upselling and cross-selling products based on customer needs and preferences
- Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
- Handled cash transactions accurately and securely, balancing cash drawer at the end of each shift
- Managed accounts receivable process, including invoicing, payment tracking, and collections
- Collaborated with sales team to resolve customer disputes and ensure timely collection of outstanding payments
- Negotiated payment plans with customers experiencing financial difficulties while minimizing bad debt write-offs
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
Education
High school diploma -
Owen Valley Community High School
Spencer, IN01.2000
Skills
- Customer service and support
- Data entry and filing
- Leadership and management
- Microsoft Office proficiency
- Outpatient care
- Medical billing and coding
- HIPAA compliance
- Administrative experience in finance
- Medical office administration
- Phone communication skills
- Quality control processes
- Property leasing expertise
- Client interaction via phone calls
- Organizational skills and strategies
- Patient charting and interaction
- Office management practices
Certification
- CPR Certification
- Driver's License
Languages
English
Willing To Relocate
- Ellettsville, IN
- Bloomington, IN
Timeline
Leasing Agent
Hunter Properties
08.2025 - Current
Medical Assistant
Transitions Recovery
03.2024 - 06.2025
Office Assistant
Goodwill Commercial Services
02.2023 - 03.2024
CSR - Customer Service Representative
Eacret Construction
01.2014 - 08.2023
CSR - Customer Service Representative
Indiana University Press
01.2006 - 08.2013
CSR - Customer Service Representative
TRUE GREEN CHEM-LAWN
05.1998 - 07.2006
High school diploma -
Owen Valley Community High School