Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Representative
Stanley Black & Decker
Indianapolis
03.2016 - 08.2018
Assisted customers with product inquiries and order processing.
Resolved customer complaints through effective communication and problem-solving.
Collaborated with team members to improve service delivery and efficiency.
Engaged in continuous learning to enhance customer service skills and knowledge.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cosmetologist
Fantastic Sams Cut & Color
Greenfield
09.2013 - 03.2016
Provided hair cutting and styling services to diverse clientele.
Consulted with clients to determine desired hairstyles and color treatments.
Maintained cleanliness and organization of workstations and tools.
Managed appointment scheduling to optimize client flow and satisfaction.
Developed strong client relationships through exceptional customer service skills.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Maintained accurate records of customer services provided.