Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Pearson

Morristown

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
2013
2013
years of post-secondary education

Work History

Customer Service Representative

Stanley Black & Decker
Indianapolis
03.2016 - 08.2018
  • Assisted customers with product inquiries and order processing.
  • Resolved customer complaints through effective communication and problem-solving.
  • Collaborated with team members to improve service delivery and efficiency.
  • Engaged in continuous learning to enhance customer service skills and knowledge.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cosmetologist

Fantastic Sams Cut & Color
Greenfield
09.2013 - 03.2016
  • Provided hair cutting and styling services to diverse clientele.
  • Consulted with clients to determine desired hairstyles and color treatments.
  • Maintained cleanliness and organization of workstations and tools.
  • Managed appointment scheduling to optimize client flow and satisfaction.
  • Developed strong client relationships through exceptional customer service skills.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Maintained accurate records of customer services provided.

Education

Cosmetologist - Cosmetology Training

Salon Professional Academy
Anderson , IN
08.2011 - 08.2012

New Castle Highschool
New Castle, IN

Skills

  • Customer service
  • Order processing
  • Complaint resolution
  • Product knowledge

Timeline

Customer Service Representative

Stanley Black & Decker
03.2016 - 08.2018

Cosmetologist

Fantastic Sams Cut & Color
09.2013 - 03.2016

Cosmetologist - Cosmetology Training

Salon Professional Academy
08.2011 - 08.2012

New Castle Highschool
Jessica Pearson