Jessica Perez Paez
The Woodlands
Summary
Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Owner/Operator Hairstylist
Salon Blu
09.2011 - Current
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
- Implemented effective financial management practices, improving cash flow and profitability
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs
- Cultivated a positive work environment which has lead to higher job satisfaction
- Consulted with customers to assess needs and propose optimal solutions
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Increased customer satisfaction by providing high-quality services and timely communication
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Managed purchasing, sales, marketing and customer account operations efficiently
- Skilled at working independently and collaboratively in a team environment
- Worked flexible hours across night, weekend, and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Adaptable and proficient in learning new concepts quickly and efficiently
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated respect, friendliness and willingness to help wherever needed
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques
- Increased salon revenue by upselling products and additional treatments during appointments
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Educated customers on products to maximize benefits
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
- Trimmed, cut, and shaped hair and hairpieces based on customer preference
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products
- Counted and documented opening and closing cash amounts daily
- Attended hair shows, classes and seminars to stay up-to-date on latest trends
- Mixed pigments and used proper techniques to achieve desired color
- Processed payments, entering sales in register for prompt customer service
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Recorded notes for future reference about customer preferences and services delivered.
Master Hairstylist
TGF Hair Salon
06.2007 - 09.2011
- Started my training at the salon, but after that continued my education by assisting to classes and seminars
- Achieved consistent client satisfaction with expert performance of haircuts as well as application of hair color, and other hair services
- Produced creative and technically accurate visual styles using most current styling trends
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance
- Did management work which included: handling the register, making bank deposits, placing orders for retail products as well as backbar products and making schedules
- Came up with ideas to meet financial goals, customer goals, and to help other stylist stay on top of their game but at the same time be happy at the company
- I was in charge of quarterly inventory
Assistant Manager
Taco Bell Restaurant
03.2005 - 06.2007
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Helped with paperwork such as invoices, placing orders, and making a weekly schedule.
Education
Associate of Science Business Administration -
Lone Star College System
Spring, TX05.2011
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX05.2007
Skills
- Management
- Sales
- Marketing experience
- Accurate record keeping
- Financial Administration
- Goal Setting
- Organizational Structuring
- Customer Service
- Process Improvements
- Customer-Oriented
- Strong Work Ethic
- Budget Control
- Cost Control
- Negotiation
- Scheduling
Languages
Spanish
Timeline
Owner/Operator Hairstylist
Salon Blu
09.2011 - Current
Master Hairstylist
TGF Hair Salon
06.2007 - 09.2011
Assistant Manager
Taco Bell Restaurant
03.2005 - 06.2007
Associate of Science Business Administration -
Lone Star College System
High School Diploma -
The Woodlands College Park High School
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