Jessica Shackelford
Evansville
Summary
Reliable Manager with proven ownership and initiative. Achieved process improvements and enhanced productivity through strategic planning and strong relationship building. Focused on maximizing team performance and optimizing operational procedures to exceed business objectives.
Overview
8
8
years of professional experience
Work History
Bartender
Wobble inn
Evansville
03.2026 - Current
- Prepared and served a variety of beverages to customers.
- Maintained a clean and organized bar area throughout shifts.
- Engaged with customers to create a welcoming atmosphere.
Manager
Dairy Queen Grill & Chill
Evansville
03.2018 - 11.2025
- Managed daily operations of fast-paced restaurant environment.
- Trained and supervised team members to ensure efficient service.
- Developed staff schedules to optimize labor efficiency and service.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw inventory management and stock replenishment processes.
- Ensured compliance with health and safety regulations consistently.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and enhanced guest satisfaction levels.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
Volunteer
Center Of Hope Christian Church
Evansville
02.2018 - 11.2021
- Organized community outreach events to promote church programs and services.
- Facilitated weekly Bible study sessions for diverse groups within the congregation.
- Assisted in coordinating volunteer schedules for various church activities.
- Developed and maintained relationships with local organizations for collaborative efforts.
- Provided support during worship services, ensuring smooth operations and guest assistance.
- Communicated effectively with church members to address inquiries and provide information.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
Education
North High School
Evansville, INSome College (No Degree) - Core Classes
Ivy Tech Community College of Indiana
Evansville, INSkills
- Beverage supply orders
- Inventory control
- Health regulations
- Safe service compliance
- Anticipating guest needs
- Customer relationship management
- Event coordination
- Promotional strategy
- Staff training and development
- Dispute resolution
- Effective communication
- Leadership skills
- Organizational skills
- Team collaboration
- Time management
- Identification verification
References
References available upon request.
Timeline
Bartender
Wobble inn
03.2026 - Current
Manager
Dairy Queen Grill & Chill
03.2018 - 11.2025
Volunteer
Center Of Hope Christian Church
02.2018 - 11.2021
North High School
Some College (No Degree) - Core Classes
Ivy Tech Community College of Indiana