Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Singer

Sullivan

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest engagement and maintain cleanliness standards, while training new staff to elevate service quality. Recognized for effective cash handling and suggestive selling, contributing to a welcoming dining atmosphere.

Overview

20
20
years of professional experience

Work History

Server

IHOP
09.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Advertising Manager

Johnny Swalls Auction
01.2017 - 05.2017


  • Developed campaigns, led design, and tracked results.
  • Directed creative process for traditional and online ads.
  • Wrote engaging and creative press releases for each promotion.
  • Utilized e-mail, social media, radio and TV to highlight products and services.

Inventory Control Expert

Travel Centers
09.2012 - 01.2017
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Optimized storage space utilization, enabling the accommodation of additional stock items.
  • Conducted root cause analysis for discrepancies between system records and physical counts, implementing corrective actions where necessary.
  • Maximized warehouse organization.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Assisted in hiring and training of new service writers.
  • Processed all incoming shipments and returns.
  • Issued purchase orders for payment of special orders and regular bills.
  • Successfully completed MIT program.

Lead Server

Iron Skillet Restaurant
06.2005 - 09.2012
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Successfully completed MIT program and serve safe training.

Education

Nursing

Ivy Tech Community College of Indiana
Terre Haute, IN

General Education -

Clay City High School
Clay City, IN
05.1998

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Cleanliness standards
  • Order accuracy
  • Suggestive selling
  • Dining area maintenance

Timeline

Server

IHOP
09.2017 - Current

Advertising Manager

Johnny Swalls Auction
01.2017 - 05.2017

Inventory Control Expert

Travel Centers
09.2012 - 01.2017

Lead Server

Iron Skillet Restaurant
06.2005 - 09.2012

Nursing

Ivy Tech Community College of Indiana

General Education -

Clay City High School

Similar Profiles

CREATE PROFILE
Jessica Singer