Jessica Taylor
Indianapolis
Summary
Seasoned Armed Security Officer with a proven track record at Blue Line Security Services, showcasing exceptional organizational skills and crisis management. Excelled in surveillance and conflict resolution, enhancing safety and efficiency. Skilled in CPR and customer service, I significantly improved response times and incident resolution rates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Blue Line Security Services
Indianapolis
11.2023 - Current
- Monitor residential property for vandalism, respond to disturbances, patrol the area, report, and investigate. De-escalate situations. Monitor cameras.
Hospital Officer /Dispatcher
Community Hospital North Police Department
Indianapolis
10.2021 - 11.2025
- Daily computer functions with applications, report writing, Microsoft Word, Excel, and updating information.
- Ensuring the safety of staff, visitors, and patients.
- Patrol the grounds, respond to emergencies, and efficiently communicate with guests while assisting them with their needs.
- Restrain combative patients, assist nursing staff with court or doctor approval regarding the safety of patients and staff.
- Monitor IDs (Immediate Detention Orders) and EDOs (Emergency Detention Orders) brought in by the police.
- Investigating disturbances, as well as lost and found.
- Monitoring radio traffic, assisting officers in emergencies.
- De-escalation, CPR certified, trained in tactical training for the safety of patients and staff.
- Investigate red flag information, assist in registration duties checking visitors in creating visitor badges, monitoring visitors, writing accident reports as well as dispatch center, monitor cameras assist officers over radio with emergency at all hospital locations, create a documented report file to send to officers in perspective
- Monitor cameras respond to radio traffic
- Handle incoming calls, send out reports on perspective, log in employees
Hospital Officer
Ascension Health
Indianapolis
10.2019 - 10.2021
- Assist with Combative Patients , ensure safety of staff a, patients and visitors , Monitor compliance with COVID , patrol grounds , inventory of lost and found , monitor cameras , respond to incoming calls and emergency
Receptionist
Jacobs Center For Neighborhood Innovation
San Diego
01.2018 - 06.2019
- Company Overview: All non-profit Organization within in the Jacobs Center For Neighborhood Innovation
- Greet customers and clients , Assist clients with their proper contact for client meetings , send email , receive packages , collate tenant mail , make copies , answer incoming calls , give calls , assist with anything a tenant needs for their clients coming in
- Assist with community room access for meetings and upcoming events , keep visitor log in , distribute mail to proper Organizations within the Jacob Center
- All non-profit Organization within in the Jacobs Center For Neighborhood Innovation
Hospital Dispatcher
Kaiser Permanente Hospital -Black Stone Consulting
San Diego
01.2017 - 12.2018
- Answered incoming calls on a 10-multi-phone line, monitored eight screens, typed in daily events on the Report Sec system, conducted camera audits, transferred calls, assisted with badges, updated badges, orchestrated security officers on breaks and schedules, assisted in emergency response codes, checked all call station buttons, responded to PEDS alarm monitoring system, assisted nurses with combative patients, and filled in as a standby for monitoring combative patients. Kept a file of daily officers' schedules and posted positions. Kept track of outside site locations' check-ins every 30 minutes on a Word Excel spreadsheet.
Security Officer
Indiana State Museum
Indianapolis
12.2015 - 12.2017
- Patrol Museum grounds , monitor cameras in control room, assist staff and customers , answer incoming calls and retrieve packages ,maintain incident reports and protect property, respond to emergencies , maintain continued education on security awareness , check and tests call buttons , control deter boxes for alarming and un alarming , assisted contract security on what their duties were when covering an event or a art gallery in process
Hospital Officer
IU West Hospital
Avon
09.2014 - 12.2015
- Updating card reader doors by computerized laptop, patrolling the hospital, assisting in emergencies, conducting parking lot patrols, helping nurses in securing a patient, responding to codes, logging activities in the security log via computer, creating employee badges, transporting bodies to the body hold in the hospital, and locking and unlocking doors.
- Set and create codes for pediatrics, and upload and download employee data in the computer system for employees to have access.
- Place facility calls for maintenance, answer calls, and check call stations.
- Assist visitors, obtain incident reports, and fall reports, and follow up on immediate threat paperwork.
- Fax burial transit paperwork to the proper facilities, assist the funeral, and respond to combative patient calls from nurses for security assistance.
Hospital officer
RHI- Rehabilitation Hospital
08.2013 - 08.2014
- Insuring the safety of patients and visitors, patrolling grounds, maintain Security Reports, responding to 911 calls
Education
Associates - Cybersecurity
Indiana Wesleyan University
Indiana05-2027
Skills
- Case Management
- Word
- Security
- Organizational Skills
- Customer Service
- Data Entry
- Receptionist
- Filing
- Dispatching
- Call center
- Dispatch
- Social Work
- Multi-line Phone Systems
- Surveillance
- Writing Skills
- Crisis Intervention
- Loss Prevention
- CCTV
- Typing
- Crisis Management
- Supervising experience
- Conflict Management
- CPR
Certification
- CPR Certified
Additional Information
Excellent ability to detect problems and report information to appropriate personnel., Exceptional ability to maintain daily application duties., Remarkable ability to understand and follow safety procedures., Strong ability to understand and follow specific instructions and procedures., Profound ability to organize and prioritize daily function needs., Great skills in utilizing building security and lock systems and procedures., Solve customer complaints and concerns., Immense skills in providing protection services to ensuring security for computer systems used daily., In-depth ability to gather data, compile information, and prepare reports., Uncommon knowledge of federal, state, and local traffic laws and regulations governing the operation of a commercial passenger vehicle., Profound ability to communicate effectively, both orally and in writing., Ability to use Microsoft word, data applications, Windows and working on pre-formatted excel spreadsheet implanting information., Worked with various applications such as lenel system, PeopleSoft, perspective and enhancing my skills on coding applications.
Personal Information
- Authorized To Work: US for any employer
- Tactical tracing
- Defensive training
- CPI
Timeline
Armed Security Officer
Blue Line Security Services
11.2023 - Current
Hospital Officer /Dispatcher
Community Hospital North Police Department
10.2021 - 11.2025
Hospital Officer
Ascension Health
10.2019 - 10.2021
Receptionist
Jacobs Center For Neighborhood Innovation
01.2018 - 06.2019
Hospital Dispatcher
Kaiser Permanente Hospital -Black Stone Consulting
01.2017 - 12.2018
Security Officer
Indiana State Museum
12.2015 - 12.2017
Hospital Officer
IU West Hospital
09.2014 - 12.2015
Hospital officer
RHI- Rehabilitation Hospital
08.2013 - 08.2014
- CPR Certified
Associates - Cybersecurity
Indiana Wesleyan University
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