Jessica Torres
Highland
Summary
Organized and diligent Server/Hostess offering over 9+ years of related experience combined with high-energy, enthusiastic approach to serving customers. Knowledgeable about managing ingredient preparation, food safety and any other need with little supervision. Dedicated to building loyal base of customers by providing exceptional, consistent service.
Reliable food preparation worker with strong background helping with customer orders, cooking and store cleanliness. Able to stand for long hours and complete demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee.
Friendly Service Associate with exceptional talent in brand awareness, verbal communication, customer relations and retail operations. Known for thriving in fast-paced and changing environments.
Overview
14
14
years of professional experience
Work History
Client Relationship Representative
First Merchants Bank
07.2022 - 11.2024
- Greeted customers and assessed their needs.
- Processed customer transactions in an efficient and accurate manner.
- Handled cash, credit card, and check payments for goods and services.
- Resolved customer complaints in a professional manner.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Assisted with training new associates on processes and procedures.
- Completed assigned tasks within established time frames.
- Followed all security protocols when handling confidential information.
- Recommended additional, useful services to customers to increase overall sales.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Food Service Worker
Sunrise Restaurant
03.2011 - 07.2020
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Cashier
Bath & Body Works
11.2019 - 02.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
United Health Care Billing
Teleperformance
12.2014 - 03.2015
- Investigated and resolved customer billing inquiries, disputes, and discrepancies.
- Processed payments for overdue accounts in a timely manner.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Provided detailed explanations of billing statements and charges to customers.
- Advised customers on premium billing policies and procedures.
Education
High School Diploma -
East Chicago Central High School
East Chicago, INSome College (No Degree) - Healthcare Specialist in Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Quality control
- Planning and coordination
- Organization
- Insurance billing
- Customer service
- Problem resolution
- Project organization
- Payment processing
- Credit and cash transactions
- Cash register operation
- Customer Service Excellence
- Sales Experience
- Payment Processing
- Customer Service
- Service Recommendations
- Attention to Detail
Timeline
Client Relationship Representative
First Merchants Bank
07.2022 - 11.2024
Cashier
Bath & Body Works
11.2019 - 02.2020
United Health Care Billing
Teleperformance
12.2014 - 03.2015
Food Service Worker
Sunrise Restaurant
03.2011 - 07.2020
High School Diploma -
East Chicago Central High School
Some College (No Degree) - Healthcare Specialist in Nursing
Ivy Tech Community College of Indiana
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