Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Treadway

Carmel

Summary

Hospitality professional prepared for this role with a strong background in fostering relationships between operations management and home office leadership with guest relations and service enhancement expertise as well. Known for successfully addressing management and guest concerns and ensuring smooth operations. Focused on team collaboration and achieving high-quality results, adaptable to changing needs. Demonstrates strong communication and problem-solving skills valued by employers.

Overview

24
24
years of professional experience

Work History

Guest Relations Manager

Hillstone Restaurant Group
06.2014 - Current
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests and management teams even during difficult circumstances.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
  • Conducted one on one meetings with General Managers for management teams to keep up to date with customer service practices.
  • Monitored guest feedback, using to improve service and restaurant operations.
  • Collaborated with outside customer relations management program to coordinate solutions and retain guest satisfaction.
  • Remained available 10+ hours daily to respond to guest needs, complaints, or inquiries to span PST to EST.
  • Facilitated clear communication between restaurant management teams and guests to address any potential issues affecting guest satisfaction before they arose.
  • Introduced new methods of gathering feedback from guests to ensure continuous improvement in products/services offered.
  • Monitored feedback, identifying areas for improvement and implementing changes accordingly.
  • Coached and developed management teams to improve soft skills and recovery techniques.
  • Enhanced response and resolution systems to meet changing demands.


Executive Assistant to the Vice President/Human Resources Assistant

Hillstone Restaurant Group
07.2006 - 01.2014
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Served as a liaison between restaurant management teams and executive leadership group to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and annual goals.
  • Coordinated seamless relocations for restaurant managers, utilizing strong project management skills and attention to detail.
  • Leveraged industry expertise to anticipate potential challenges during moves, proactively developing solutions to minimize disruptions.
  • Streamlined relocation processes by implementing efficient organizational strategies and communication methods.
  • Conducted post-move follow-ups with managers to gauge satisfaction levels and identify areas for improvement in future services offered by the company.
  • Devised creative problem-solving techniques to overcome unexpected obstacles during relocations, ensuring smooth transitions for managers.
  • Maintained accurate records of all relocations, facilitating easy access to information for future reference or audits.
  • Continuously researched industry trends and best practices in relocation coordination, applying new knowledge to improve company processes and manager experiences.
  • Provided comprehensive pre-move consultations for managers, setting expectations and addressing concerns before the relocation process began.
  • Reduced stress during relocations by providing exceptional customer service and empathetic support.
  • Collaborated with team members to coordinate complex moves, resulting in successful transitions for managers.
  • Established strong relationships with vendors and service providers, enhancing collaboration during relocations and securing preferential pricing for clients.
  • Supported decision-making processes with well-researched reports and presentations on business trends and industry developments.
  • Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by the Vice President.
  • Supported the successful execution of departmental initiatives by coordinating resources, tracking progress, and providing regular updates to involved parties.

Server/Server Trainer

Hillstone Restaurant Group
07.2001 - 07.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Science - Psychology

Oklahoma State University
Stillwater, OK

Skills

  • Service improvements
  • Exceptional communication
  • Hospitality industry
  • Staff training and development
  • Complaint handling
  • Data collection
  • Superior organizational skills
  • Cultural awareness
  • Strong leadership

Timeline

Guest Relations Manager

Hillstone Restaurant Group
06.2014 - Current

Executive Assistant to the Vice President/Human Resources Assistant

Hillstone Restaurant Group
07.2006 - 01.2014

Server/Server Trainer

Hillstone Restaurant Group
07.2001 - 07.2006

Bachelor of Science - Psychology

Oklahoma State University

Similar Profiles

CREATE PROFILE
Jessica Treadway