Jess Wells
Rutherford
Summary
A hardworking and versatile individual, I consistently complete any task to a high standard. With over 5 years of experience in customer relations, I am dedicated to ensuring that customer service and retention are always my top priorities. I strive to exceed expectations, foster strong client relationships, and proactively support customers to enhance their experience and satisfaction.
Overview
11
11
years of professional experience
Work History
Sales and Purchasing Administrator
4D Controls
04.2021 - Current
- Enhanced employee performance by training on administrative procedures and policies.
- Facilitated coordination between Sales, Purchasing, and Repairs departments effectively.
- Strengthened supplier relationships, improving procurement communication and collaboration.
- Oversaw purchase orders, ensuring accurate documentation and timely delivery fulfillment.
- Conducted audits of procurement processes to ensure regulatory compliance and policy adherence.
- Identified unnecessary expenses, assisting in cost reduction through financial analysis.
Soldier
Army
09.2020 - 04.2021
- Implemented tactics, procedures, and techniques for defence systems.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Attended required training sessions and seminars.
Outdoor Education Instructor
The Great Aussie Bush Camp
07.2019 - 03.2020
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised camper activities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Kept athletic and games equipment and facilities organized and maintained.
Manager
McDonald's
04.2017 - 07.2019
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Accomplished multiple tasks within established timeframes.
Crew Member
McDonald's
09.2014 - 04.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary. Worked front counter, drive-thru and other areas.
Education
Certificate III - Business Administration
MEGT
04-2022
Certificate III - Retail
McDonald's Australia
04-2019
Skills
- Procurement
- Logistics Coordination
- Customer Service
- Inventory Coordination
- Business Administration
- Financial Administration
- Project Management
- Xero, Microsoft, SAP
- Data Entry
- Quoting and Invoicing
References
Reference's will be provided on request
Timeline
Sales and Purchasing Administrator
4D Controls
04.2021 - Current
Soldier
Army
09.2020 - 04.2021
Outdoor Education Instructor
The Great Aussie Bush Camp
07.2019 - 03.2020
Manager
McDonald's
04.2017 - 07.2019
Crew Member
McDonald's
09.2014 - 04.2017
Certificate III - Business Administration
MEGT
Certificate III - Retail
McDonald's Australia