Jessica Wickham
Rockville
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritises tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in a retail environment. Remarkable at leading new employees and maximizing team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
O'Donnell's Bakehouse
Toowoomba
08.2025 - Current
- Processed customer transactions accurately, enhancing overall customer satisfaction at O'Donnell's Bakehouse.
- Assisted customers with product selections and inquiries daily.
- Managed cash register and handled cash accurately during shifts.
- Maintained cleanliness and organization of checkout area, contributing to a pleasant shopping experience.
- Prepared bakery items for display, ensuring quality presentation standards were met.
- Welcomed customers at entrance, creating a positive first impression and fostering a welcoming atmosphere.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Ensured accurate cash drawer balances at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
team member
Bed Bath N Table
05.2025 - Current
- Delivered customer service to enhance shopping experience
- Processed membership applications to increase customer engagement
- Complete daily KPI tasks
- Designed product displays to attract customer attention
- Stock rotation and filling
Volunteer
RSPCA Animal Shelter
08.2018 - Current
- Organising donations
- Cleaning
- Stocktake
- Customer Service
Christmas Casual
Forever New
10.2023 - 01.2024
- Customer Service
- POS and Cash handling
- Membership sign ups
- EFTPOS
- Educate customers on promotions
Casual Team Member – Work Experience
Spar Wilsonton Heights
05.2022 - 06.2022
- Food handling
- Customer service
- Cleaning duties
Crew Member
McDonalds Toowoomba West
02.2011 - 03.2019
- Working in a fast-paced environment
- Using headsets to communicate with customers and other staff
- Created “Magic Moments” with customers
- FIFO stocking procedures
- Food safety standards
- Cleanliness and sensitisation
Volunteer
Loaves & Fishes
08.2018 - 02.2018
- Put together carts of products for people to purchase
- Helping customers load their items into their car
- Keeping a clean work environment
- Sort through produce and identifying faulty products
Christmas Casual
Smoke Mart & Gift's Box Toowoomba Grand Central
10.2016 - 01.2017
- Checking ID when selling Tobacco products
- Stocking products correctly
- Upsell NRL products and other gift items
Retail Assistant Work Experience
Coles Grand Central
01.2011 - 12.2011
- Filling shelves
- Cleaning and removing cardboard boxes
- Ensuring shelves are tidy and free from rubbish
Kitchen Hand Work Experience
Fairholme College Kitchen
01.2010 - 12.2010
- Food preparation
- Food hygiene practises
- First in, first out with fresh produce
- Knife handling skills
Education
Food Safety Certificate -
DoFoODSafely
QLD, Australia01-2025
Certificate RSA and RSG -
Aurora Training Institute
01-2024
Certificate I in Work Education -
Wilsonton High School
01-2012
Certificate II in Retail -
TAFE QLD
QLD, Australia01-2011
Certificate I in Hospitality -
TAFE QLD
QLD, Australia01-2010
Skills
- Organizing stock
- Customers service
- Cleaning
- Workplace health and safety
- Friendly personality
- Attention to detail
- Fast-paced environment
- Team player and autonomous
- EFTPOS experience
- RSA/RSG
- Food Safety Certificate
- Effective communication
- Team collaboration
- Multitasking
- Cash management
- Customer inquiries
- Phone etiquette
- Reliability and punctuality
- Customer service
- Coin and currency counting
- Cleaning and sanitising
Awards
- 01/01/19, Certificate of Appreciation for RSPCA Volunteer Week
- 01/01/19, Certificate of Appreciation for RSPCA Million Paw's Walk
Timeline
Customer Service Cashier
O'Donnell's Bakehouse
08.2025 - Current
team member
Bed Bath N Table
05.2025 - Current
Christmas Casual
Forever New
10.2023 - 01.2024
Casual Team Member – Work Experience
Spar Wilsonton Heights
05.2022 - 06.2022
Volunteer
RSPCA Animal Shelter
08.2018 - Current
Volunteer
Loaves & Fishes
08.2018 - 02.2018
Christmas Casual
Smoke Mart & Gift's Box Toowoomba Grand Central
10.2016 - 01.2017
Crew Member
McDonalds Toowoomba West
02.2011 - 03.2019
Retail Assistant Work Experience
Coles Grand Central
01.2011 - 12.2011
Kitchen Hand Work Experience
Fairholme College Kitchen
01.2010 - 12.2010
Food Safety Certificate -
DoFoODSafely
Certificate RSA and RSG -
Aurora Training Institute
Certificate I in Work Education -
Wilsonton High School
Certificate II in Retail -
TAFE QLD
Certificate I in Hospitality -
TAFE QLD