Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Wilk

North Liberty

Summary

Adaptable individual with a versatile background in healthcare and hospitality. Known for strong interpersonal skills and reliability, contributing to exceptional customer experiences and team efficiency across multiple roles.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technician

Indiana Medical Center
Bloomington
04.2025 - 12.2025
  • Maintained medical equipment, ensuring optimal functionality and safety for patient care.
  • Administered medical treatments to patients in a clinical setting.
  • Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
  • Engaged customers in conversation, utilizing effective interpersonal skills to build rapport.

Waitress

GG Pancake House
Walkerton
07.2023 - 01.2024
  • Delivered excellent customer service in a fast-paced dining environment.
  • Ensured cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Coordinated service for multiple tables, delivering attentive and personalized service to all guests.
  • Fostered positive relationships with regular customers through engaging and friendly conversation.

Adventure Guide

Rum Village Adventures
South Bend
05.2023 - 08.2023
  • Conducted pre-trip briefings to equip guests with knowledge for safe and enjoyable adventure experiences.
  • Monitored group dynamics during expeditions to ensure everyone's safety and enjoyment.
  • Facilitated group demonstrations on equipment usage during adventure activities.
  • Implemented safety protocols for outdoor activities.
  • Inspected equipment prior to each trip for signs of wear or damage.
  • Greeted and assisted customers with reservations and inquiries, enhancing overall customer experience and satisfaction.

Bistro Server

Courtyard by Marriott
South Bend
06.2022 - 08.2022
  • Ensured cleanliness and organization of dining and service areas to enhance guest satisfaction.
  • Processed payments using point-of-sale systems, contributing to streamlined transactions.
  • Provided exceptional customer service to enhance guest dining experiences.
  • Accurately took orders and communicated them promptly to kitchen staff, ensuring timely service.
  • Served food and beverages to patrons and confirmed complete orders.

Education

Some College (No Degree) - Nursing

Indiana University, Indianapolis
Indianapolis, IN
04-2026

Skills

  • Customer service
  • Interpersonal Skills
  • Problem Solving
  • Time Management
  • Adaptability
  • Reliability
  • Clinical assessment

Certification

BLS

Timeline

Technician

Indiana Medical Center
04.2025 - 12.2025

Waitress

GG Pancake House
07.2023 - 01.2024

Adventure Guide

Rum Village Adventures
05.2023 - 08.2023

Bistro Server

Courtyard by Marriott
06.2022 - 08.2022

Some College (No Degree) - Nursing

Indiana University, Indianapolis
Jessica Wilk