Jessica Winston
Fort Wayne
Summary
Dedicated professional with a strong background in customer service. Known for exceptional communication skills and effective payment collection strategies. Ready to leverage expertise in administrative support to enhance customer experiences and improve business processes.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Cameron Court
07.2024 - Current
- Supported lease administration by preparing documents and maintaining accurate records for compliance.
- Conducted property inspections to identify issues and recommend improvements for safety and aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Assistant Property Manager
Centennial Townhomes
07.2023 - 04.2024
- Assisted in managing tenant relations and addressing inquiries to enhance resident satisfaction.
- Coordinated maintenance requests and ensured timely resolution to maintain property standards.
- Collaborated with vendors to schedule services, ensuring quality work within budget constraints.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Showed apartments to potential tenants and answered questions regarding community.
Balloon Lead
Party City
01.2022 - 09.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations, and provided exceptional service.
Manager
Phil's One Stop
02.2010 - 07.2019
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Coordinated staff schedules to optimize labor costs while maintaining service standards.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Suttons BAy High School
Suttons Bay, MISkills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Payment collection
- Records management
- Appointment scheduling
- Business processes and procedures
- Issue escalation
- Cash management
Timeline
Assistant Property Manager
Cameron Court
07.2024 - Current
Assistant Property Manager
Centennial Townhomes
07.2023 - 04.2024
Balloon Lead
Party City
01.2022 - 09.2023
Manager
Phil's One Stop
02.2010 - 07.2019
High School Diploma -
Suttons BAy High School