Jessica Wood
Fort Wayne
Summary
Detail-oriented administrative assistant with a strong background in office efficiency and customer relations. I have attention to detail and great multitasking abilities. I believe in maintaining positive relationships with coworkers and customers and helping each other to accomplish the same goal.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Northwest Allen County Schools
Fort Wayne, IN
08.2020 - Current
- Managed scheduling for meetings, maintaining calendar accuracy and efficiency.
- Prepared and organized documents for administrators and staff
- Streamlined filing system, improving document retrieval speed and organization.
- Was the back up to the office manager for the past 4 years for payroll and building needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative/Purchasing Agent
Dutchmen MFG
Goshen IN
05.2005 - 10.2008
- Resolved customer inquiries via phone, email, and chat, enhancing satisfaction levels.
- Processed orders accurately and efficiently using company-specific software systems.
- Implemented best practices for handling complaints, reducing escalation instances significantly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Ran inventory reports to order more parts.
- Helped pull orders from the warehouse and ship via UPS.
- Mailed out invoices for orders.
- Also worked in Vendor Charge Back where I collected warranty parts by supplier to charge for reimbursement.
- Participated in warehouse inventory.
Education
No Degree - Nursing
Indiana University, South Bend
South Bend, INHigh School Diploma -
Fairfield Jr.Sr. High School
Goshen, IN06-2004
Skills
- Customer service
- Data entry
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Clerical support
- Scheduling and calendar management
Timeline
Administrative Assistant
Northwest Allen County Schools
08.2020 - Current
Customer Service Representative/Purchasing Agent
Dutchmen MFG
05.2005 - 10.2008
No Degree - Nursing
Indiana University, South Bend
High School Diploma -
Fairfield Jr.Sr. High School