JESSICA WOODS
Pittsboro
Summary
Led initiatives to enhance business operations and customer experience through strategic communication and problem-solving. Oversaw customer service teams to improve performance and drive operational efficiency. Managed retail environments to optimize customer engagement and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Sales Representative / Certified Business Expert
AT&T
06.2022 - 06.2025
- Cultivated and managed sales strategies for both consumer and small-business accounts, ensuring client satisfaction and retention.
- Assessed customer needs and delivered personalized wireless and technology solutions to optimize user experience.
- Implemented strategies to consistently meet and exceed sales objectives, fostering strong customer satisfaction.
- Developed and maintained lasting customer relationships by providing expert product insights and focused service solutions.
- Executed account troubleshooting, facilitated device setup, and resolved billing issues to ensure seamless user experience.
- Directed logistical arrangements and maintained timelines for events spanning three years.
Customer Service & Retail Associate
Best Buy
2020 - 2022
- Facilitated customer interactions by providing tailored product recommendations and troubleshooting support.
- Leveraged extensive knowledge of electronics and technology to inform purchasing strategies.
- Oversaw daily store operations, including inventory management, merchandising, and cashiering.
- Delivered efficient and professional service in a high-volume retail setting.
- Enhanced teamwork communication and adaptability by spearheading cross-department collaboration initiatives.
- Managed project timelines and deliverables over a two-year period.
Education
Bachelor of Science - Business Management
Calumet College of St. Joseph
Whiting, IN01.2025
Skills
- Achieved high customer satisfaction ratings through effective resolution of service issues Improved team performance by implementing best practices in customer support Enhanced customer loyalty by fostering positive relationships through attentive service
- Achieved increased sales performance through comprehensive product knowledge training Enhanced team capabilities by delivering targeted product education Drove customer satisfaction by equipping sales teams with essential product insights
- Crafted clear and concise business correspondence to ensure accurate message delivery and stakeholder engagement
- Facilitated collaborative discussions to generate innovative solutions for operational issues
- Achieved seamless integration of technology and wireless solutions, enhancing operational efficiency Drove improvements in system reliability, resulting in increased user satisfaction Delivered innovative solutions that positioned the organization as a leader in wireless technology
- Facilitated understanding of project management fundamentals to improve project planning and execution efficiency
- Coordinated cross-functional collaboration to streamline workflows and improve efficiency
- Developed and maintained efficient time allocation systems to ensure project deadlines were met
- Achieved improved transaction speed through effective management of point-of-sale systems Enhanced customer engagement by optimizing customer relationship management systems Resolved technical challenges promptly to minimize downtime and maintain service quality
Timeline
Sales Representative / Certified Business Expert
AT&T
06.2022 - 06.2025
Bachelor of Science - Business Management
Calumet College of St. Joseph
Customer Service & Retail Associate
Best Buy
2020 - 2022