Summary
Overview
Work History
Education
Skills
Timeline
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Jestina Chakraborty

New Delhi,DL

Summary

Personable Front Office Administrator with 14 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

21
21
years of professional experience

Work History

Front-Office-Administrator

Unity Legal Firm
07.2012 - 12.2023
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Screened visitors to maintain safety and security.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Receptionist

Wigan & Leigh College
05.2009 - 06.2012
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Resolved customer problems and complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Answered central telephone system and directed calls accordingly.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Senior Tele Marketing Executive

Club Mahindra
03.2006 - 04.2009
  • Contact potential or existing customers to inform them about the product and services.
  • Answer questions about the product and services and address customer inquiries.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Handle grievances to preserve the company’s reputation.
  • Keep records of calls and sales and note useful information.

Customer Care Executive

Dynamic Motors
02.2004 - 02.2006
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Increased repeat business, fostering strong relationships with clients through exceptional service delivery.

Front Office Executive

Pardesh Export Pvt. Ltd.
05.2003 - 07.2003
  • Greet and welcome guests as soon as they arrive at the office, ensuring a positive first impression.
  • Direct visitors to the appropriate person and office.
  • Answer, screen, and forward incoming phone calls in a polite and professional manner.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).
  • Provide basic and accurate information in-person and via phone/email.
  • Receive, sort, and distribute daily mail/deliveries.
  • Maintain office security by following safety procedures and controlling access via the reception desk.
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
  • Assist with various administrative tasks as needed.

Marketing Executive

Food Max
08.2003 - 01.2004
  • Increased brand awareness
  • Onboarded new customers efficiently
  • Analyzed consumer usage patterns to identify trends and target key demographics

Education

Bachelor of Arts -

Delhi University
New Delhi
05.2002

Skills

  • Telephone reception
  • Document Scanning
  • Reception duties
  • Administrative Support
  • Database entry
  • Travel Coordination
  • Scheduling appointments
  • Expense Reporting
  • Meeting Coordination
  • File Organization
  • Database Maintenance
  • Office Supply Management

Timeline

Front-Office-Administrator

Unity Legal Firm
07.2012 - 12.2023

Receptionist

Wigan & Leigh College
05.2009 - 06.2012

Senior Tele Marketing Executive

Club Mahindra
03.2006 - 04.2009

Customer Care Executive

Dynamic Motors
02.2004 - 02.2006

Marketing Executive

Food Max
08.2003 - 01.2004

Front Office Executive

Pardesh Export Pvt. Ltd.
05.2003 - 07.2003

Bachelor of Arts -

Delhi University

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Jestina Chakraborty