JESU RAJU KUMAR
TECHNICAL IT PROJECT CONSULTANT
Bangalore
Summary
Results-driven IT professional with over 23 years of experience specializing in Windows Server administration, service delivery, and technical architecture. Proven expertise in cloud infrastructure and virtualization, with a successful track record of managing datacenter migrations from on-premises environments to AWS cloud. Skilled in overseeing diverse client/server and web-based enterprise applications, leveraging a variety of tools and technologies to drive project success. Committed to delivering innovative solutions that enhance operational efficiency and support organizational goals.
Hands on experience in Service delivery and Project Management
Overview
22
22
years of professional experience
9
9
Certifications
5
5
Languages
Work History
IT (Consultant) - Technical Manager
Santander – Coforge Pvt Ltd (NIIT)
12.2021 - 02.2025
- Compliance Management Assisting & coordinating with Change ,incident and problem Management – Service now and Remedy expertise Performing Patching activity on Windows Servers through Big Fix Tool – on all OS flavours Reporting and analysis on Patch management and exp on Qualys guard Supporting Client and Stake holders Interaction on technical issues and RCA Trouble shooting & Maintenance of Servers and experience on monitoring Tools like Dyntrace, confluence ,Nagios, splunk on Technical Issues on Windows servers Managing and assisting the team members on Upgrades, Technical troubleshooting ,changes ,Rotas,onboarding and training the new Resources , stake holder meetings and reporting
- Team Size: 7
- Technologies: Windows AD & VMware, Cloud, Project Management and People Management (delivery)
- Project Overview: Compliance Management
SME – L3
WESTPAC BANKING CORP (AUSTRALIA NZ) – IBM INDIA PVT LTD
03.2010 - 11.2021
- Managing Manual and Automated Patch Management on WSUS Server 3.0 for clients and Shavlik Console for Server Patching Installation, configuring and Troubleshooting on Symantec Net backup exec 2010 X and other Backup tools (third Party) Handled Security Audits (internal and External) Experience on Problem, Change, Incident, capacity management. Troubleshooting Microsoft Clustering and Raid levels Attending team-meeting and CAB meeting with Client on Emergency, expedite Changes, Brief Understanding and working knowledge of Policies, Process documentation & Ticketing tools like Remedy, Maximo, HP Service Manager and Manage Now... and also Quarterly Task like calendar Triggers, Local admin Pswd reset through Scripting tools. Worked with HP, Dell, IBM, Blade Servers and Remote Console Management... Good experience on Infrastructural Changes and Process control Versions Troubleshooting on Antivirus (threats, Malware, Intrusion Detection), firewall and FTP issues... Sound Experience on ILO and RSA Management for data Center operations Experience on Security Controls and Security Access Control Tools... Having experience on Server Build, Service Activation, decommissioning, Root Cause Investigation Analysis based on Event ID's and Logs. Alerts and reports Submission... Training Fresher and Account Knowledge Transfer on both Technical and Process Oriented and Mentoring & Attending various Process oriented training Camps Internal and external programs Conducting by IBM
- Team Size: 4
- Technologies: Windows AD & VMware
- Project Overview: Support for ONSITE PROJECT
IT Infrastructure Manager
Infra support Internal Client (Prod Based) - Company Clove technologies
02.2009 - 02.2010
- Installing & configuring windows 2003 Server/2008/2012 Server Operating Systems as well as Active Directory services. Well versed with IT OS standards in a world-class environment and Applied knowledge of ITIL V3 best practices. Technical process defining productivity thresholds well set with employee related documentation tools Easy process. Monitoring of Mail, domain controllers print servers data center based servers internet traffic, bandwidth and intrusion detection of LAN and WAN troubleshooting through web-based tools like Langaurd and other third party tools. Hands on experience in Supporting Capacity, risk, Change-management & Vendor Management & Asset Management. Web Application and File server monitoring and troubleshooting which involves coding also (powershell and VB script). Firewall gateway proxy and VPN support. Mail server (external and Internal), FTP Server Management like configuring backup and troubleshooting internal and external problems as well. Security Administration like Access control Swipe cards Assigning and Power Management involved UPS invertors and communicating with Service provider and Vendors infrastructure support which involves E-verbased Managing implementation of File and Dump servers and also Imaging, Virtual Environment Performing Security Audits Technical documentation, architecture designing and also training to Fresher Techies
- Team Size: 4
- Technologies: Windows & Linux - Partially
- Project Overview: Support for internal clients
Technical Lead Engineer - L2
Wipro Pvt Ltd
01.2007 - 02.2009
- Window Servers/Virtualization installation, configuration, and Troubleshooting. Window Server Vulnerabilities security Management Patches deployment on the server and makes all server compliant. Service Now used for Incident management Hardening of Servers on OS level and applicable level for IT security and implementation of ITIL SMS and RMC Code Standards. Installation, configuring and health monitoring of patch management servers and, software distribution through System Management Server (SMS 2003) and upgrade version of System Center and complete troubleshooting of SCCM servers as well on client level part. Moreover also worked with SCCM tools like, Client Spy, Policy Spy, Trace32, security Configuration Wizard template for Configuration Manager 2007, DCM Model verification DCM Digest Conversion, DCM Substitution variables Installation, configuring and Monitoring of Network based printers of HP LaserJet and also managing print servers and good collection of valuable printer utilization. Managing and Configuring Video Conference calls on TANDBERG AND BERG Video Communication Servers through IP, 323 standard unified conferencing protocol and also knowledge of configuring Forte Cisco VOIP's 7940 through IP. FT Server administration configuration through Cisco Call manager. Implementation of Power saving tool through PSExec tool, which can avoid Power save consumption of electricity on all the systems Connected LAN, through remote installations and Script procedures in a highly managed infrastructures. Knowledge of BSI 15000/ISO 20000/Knowledge of BS 7799/ISO 27001 Microsoft Operation Framework. Managing implementation of File, and Dump servers and Imaging Virtualization and Microsoft Sharepoint Service 2007. Having exposure on Nagios Open source network monitoring tool (HP open view)
- Team Size: 6
- Technology: Wintel - Windows and VMware
- Project Overview: IT Infrastructure Service Management and Support
Technical Support Engineer for Internal Customers
HP (Company brigade corporate Pvt Ltd)
09.2004 - 12.2006
- Installing, Configuring and Managing OS Win9x, Windows NT, Windows 2000, Windows XP. Creating base-line desktop Images based on the Process requirements and Deployed more than 300 PCs using Symantec Ghost image with in given time period. Responsible for general Server maintenance, Administration and solving Technical problems. Troubleshoot network, Internet and email problems for users. Troubleshoot hardware problems with network cards, video cards, sound cards, motherboards, and modems etc., Creating profiles to users for customizing desktop settings. Managing Windows clients with Windows Update Services Server. Remote Administration through VNC, DAMEWARE, Intelli-Admin etc. Installing & Configuring Network printers & Desktop printers & Troubleshooting. Citrix Clients End user Support Performing bug fixing patches installation and packages installation. Resolving Hardware related and Network problems related to connectivity and accessing resources.
- Team Size: 4
- Project Overview: Nota Project Supporting Internal Team
- Level of Support: L1
System Engineer - Desktop Support
Motilabswa Securities Pvt Ltd
03.2003 - 08.2004
- As systems Engineer I have handled activities with team members like providing support for Windows 2000, 2003 Servers Supporting & Windows XP, Windows Vista, OS trouble shooting and Partial AD administration (Limited Activities) on windows 2003, User creations & Management Server Backups, Hardening of Servers. DNS issues handling Tools used Dame Ware, Remote desktop, windows Remote Assistance, Desktop Patching & antivirus Updation for L1 Issues
- Team size: 2
- Operating Systems: Windows 2000, 2003 Servers Supporting & Windows XP, Windows Vista
- Domain/Industry: Financial Domain
Education
Post-Graduation - Commerce
01.1999
Graduation in Bachelors - Commerce
01.1998
Intermediate - Stream-CEC
01.1994
X Standard - undefined
01.1991
Skills
Service Delivery & People Management
Certification
Windows Server 2008 Active Directory, 070-642, MCITP Certified
Personal Information
- Total Experience: 23 years
- Number of Children: 1
- Date of Birth: 09-07-1975
- Marital Status: MARRIED
Technologies
Managed-Experience, Administer and support Active Directory Domain Controllers, forests, and trust relationships., Perform promotion/demotion of domain controllers and forest-level administration., Manage Group Policy Objects (GPOs), Sites and Services, and replication configurations., Conduct regular AD health checks, database cleanup, and replication remediation., Implement and support Active Directory backup, recovery, and disaster recovery procedures according to ITIL standards., Configure and manage Certificate Services and Public Key Infrastructure (PKI)., Manage roaming profiles, folder redirection, and cloud storage access control (Azure Storage)., Lead Active Directory domain migrations and consolidation projects., Ensure security hardening and vulnerability management of domain controllers for AUDIT purposes and compliance., Manage SYSVOL, Global Catalogue, FSMO roles, and Windows Time Services., Troubleshooting and Administration of Windows on Legacy servers., Administer and support Entra Connect / Sync servers and synchronization rules., Manage Azure AD roles, Administrative Units, and RBAC., Configure and manage Conditional Access Policies, Application Registrations (OIDC, SAML), and Dynamic Groups., Oversee Privileged Identity Management (PIM) and Service Principals., Support custom domain management and identity lifecycle processes based on site level., Managing Virtualization environment using VM Ware Esxi 6.x, Virtual Center, VI Client, vSphere, P2V., Installation, Configuration, Administration and Troubleshooting of ESX/Esxi 4.x, 5.x., Knowledge on Virtualization with VMware design, Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)., Configure Resource Pool, Motion, Alerts, Alarms, NTP., Migrating using VMotion, Performing Snapshots, Cloning, Cold Migrations and Hot Migrations., Expert in Hardware troubleshooting of physical servers (Blade) of various vendors servers through ILO & chassis management controller., Troubleshooting backup issues on Symantec & WBAdmin, Tivoli., Expertise in Planning, designing the patching, and Vulnerability Management procedure in covering the servers for Compliance and Non Compliance by Tools implementing using big fix & SCCM & solar winds patch manager & Shavlik IVanti., Managing and maintaining the antivirus products like MCAFEE Virus scan enterprise, Symantec – SEC 10, SEP 11 and 12., Sophos – Sophos Enterprise Console, Sophos Encryption., Involved in managing and maintaining Process and quality management for the team and supporting during audits., Technical Documentations like software and Hardware Manuals on the design, planning and implementations, backup, DR and recovery along with KPI Presentations on Lean and Project growth Excel data management and Micro analysis on both Power BI and Pro-Work flow Tools., Experience on Crowd strike Falcon end point Security Management., Microsoft 365 & Exchange (client side administration), Teams, OneNote, Word, Excel, PowerPoint, Outlook, OneDrive, Power BI and enhanced knowledge on MFA (multi-factor authentication)., Tivoli monitoring & Dynatrace operations along with SharePoint experience end to end support., Intermediate experience on Azure and AWS Architecture and Certified., Reporting of all types of issues and Updation in Confluence & Jira & Managing Team work space, dashboards, and visual analytics using Agile methodologies., SQL Server Reporting Services., Jira Service Management, ServiceNow, Remedy, Zoho Desk.
Awards
- HP Certified Technical Support
- Wipro Certifications like ISO2000 for Incident & Change and Problem Management.
- Management and ISO27001 Security Awareness - LEAN and Six Sigma Trained.
Innovation
Today, technology has become one of the greatest business differentiators. Tech innovations like AI, automation and cloud computing have come into fashion, and stayed, and enterprises are leading with a digital first mindset. where I can adopt this technology in a smarter way which can make a difference in Client Success as I believe
Timeline
IT (Consultant) - Technical Manager - Santander – Coforge Pvt Ltd (NIIT)
12.2021 - 02.2025
SME – L3 - WESTPAC BANKING CORP (AUSTRALIA NZ) – IBM INDIA PVT LTD
03.2010 - 11.2021
IT Infrastructure Manager - Infra support Internal Client (Prod Based) - Company Clove technologies
02.2009 - 02.2010
Technical Lead Engineer - L2 - Wipro Pvt Ltd
01.2007 - 02.2009
Technical Support Engineer for Internal Customers - HP (Company brigade corporate Pvt Ltd)
09.2004 - 12.2006
System Engineer - Desktop Support - Motilabswa Securities Pvt Ltd
03.2003 - 08.2004
Nagarjuna university - Graduation in Bachelors, Commerce
Andhra Loyola college - Intermediate, Stream-CEC
Board of Secondary Education - X Standard,
Nagarjuna university - Post-Graduation, Commerce