Jesu Seeth Rajiv Nalam
Senior Branch Manager
Guntur
Summary
I am Self-directed While handling Underwriting & Claims including Legal claims with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Senior Branch Manager
The New India Assurance Co Ltd
Vijayawada
08.2022 - Current
- Created new revenue streams and Trained Agents & staff for branch offices.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
Branch Manager
The New India Assurance Co Ltd
Vijayawada
12.2021 - 08.2022
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assistant Manager
The New India Assurance CO Ltd
Guntur
09.2018 - 11.2021
- Conducted full claim investigations and reported updates and legal actions.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Evaluated and settled complex insurance claims in strict timeframes.
- Affirmed or denied coverage fairly based on thorough investigations.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Negotiated with claimants to settle claims.
Administrative Officer
The New India Assurance Co Ltd.,
Chilakaluripet
06.2014 - 08.2018
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments and policy coverage.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Investigated and processed Fire& Engineering(Property),Marine Claims, Health, Motor insurance, Workmen Compensation, Personal Accident claims for policyholders.
- Investigated properties to determine extent of damage and estimate repair costs.
- Finalized Fire& Engineering(Property),Marine Claims, Health, Motor insurance, Workmen Compensation, Personal Accident files for insurance claim payment release.
- Consulted police and hospital records when needed.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Collected and tracked evidence in support of legal processes.
Education
Bachelor's of Technology - Electronics And Communications Engineering
Vignan's Engineering College(JNTU Kakinada)
Guntur 08.2008 - 05.2012
Master of Science - Mathematics
Acharya Nagarjuna University
Guntur 07.2012 - 05.2017
Skills
Underwriting of Property & Casualty Business
Accomplishments
* Underwriting of policies with in companies policy and pricing in given time.
*Repeatedly received recognition from superiors for excellence in service.
* *Negotiated Mediclaim Proposal to achieve & Preserve Organizational objective in pricing along with clients retention in Books.
* Introduced new clients to our Books and resulted in the growth of business by 25% in 2 years.
* Successfully Processed & Settled Group Mediclaims with proper investigation reducing Fraudulent/Inflated claims and Maintained good disposal along with Incurred Claims Ratio.
* Successfully got exoneration in legal claims of Auto & Workmen compensation which resulted in reduction of claims outgo by more than 10%.
* Negotiated in the claims which saved more than 30% of outgo without compromising customers interest & Satisfaction.
Affiliations
Fellow of Insurance Institute of India
Certification
Fellow of Insurance Institute of India
Playing Table Tennis & Listening to Music
I represented my college and Stood First in JNTU-K Zonal Championship
Timeline
Senior Branch Manager
The New India Assurance Co Ltd
08.2022 - Current
Branch Manager
The New India Assurance Co Ltd
12.2021 - 08.2022
Specialised Diploma In Fire Insurance
12-2019
Specialised Diploma In Marine Insurance
12-2019
Assistant Manager
The New India Assurance CO Ltd
09.2018 - 11.2021
Fellow of Insurance Institute of India
06-2016
Specialised Diploma In Health Insurance
12-2015
Administrative Officer
The New India Assurance Co Ltd.,
06.2014 - 08.2018
Master of Science - Mathematics
Acharya Nagarjuna University
07.2012 - 05.2017
Bachelor's of Technology - Electronics And Communications Engineering
Vignan's Engineering College(JNTU Kakinada)
08.2008 - 05.2012
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