Summary
Overview
Work History
Education
Skills
Professional Snapshot
Certification
Accomplishments
Interests
Disclaimer
Timeline
Generic

Jesvin Baptist

Databasing Specialist
Bangalore

Summary

An enthusiastic professional with hands-on experience in real estate data analysis, banking, and customer relationship management.

Looking for a challenging role in an organization to utilize my analytical, databasing, and communication skills for the growth of the organization as well as to enhance knowledge about new and emerging trends in the industry.

Overview

23
23
years of professional experience
14
14
years of post-secondary education
5
5
Certifications
4
4
Languages

Work History

Databasing Specialist

The MHP Broker Consultants
11.2020 - Current
  • Collected, organized, and input information into database system.
  • Reviewed data using source data verification to ensure accuracy.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Improved client satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Monitored industry trends to adapt strategies accordingly.
  • Listened and responded to broker requests and forwarded necessary information to superiors.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Implemented processes and procedures to streamline operations.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Collaborated with internal departments to align marketing campaigns.
  • Connected with clients through social networking.
  • Maintained database systems to track and analyze operational data.

Operations Executive

Axis Bank Ltd.
09.2005 - 11.2007
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Was responsible for daily banking transactions & HNI accounts.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash transactions & inventory
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
  • Leveraged meeting minutes to measure progress and accountability.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.

Process Associate (CSR)

GE Capital International Services
05.2001 - 06.2002
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Updated account information to maintain customer records.
  • Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.

Facilitator- Math & Physics

Harvest International School
4 2016 - 12.2018
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Education

MBA - Marketing & Human Resources

Mount Carmel Institute of Management
Bengaluru
05.2005

Bachelor of Science - Chemistry

Smt. Parvatibai Chowgule College of Arts & Science
04.2001 - 04.2001

Bachelor of Education - Mathematics And Physics

Christ University
Bengaluru
04.2001 - 04.2015

Skills

Data Analysis

Data Management

Records Organization and Management

Analytical Thinking

Inventory Tracking and Management

Customer Relations

Written Communication

Customer Service Management

Attention to Detail

Quality Assurance

Regulatory Compliance

Business Development

Self Motivation

Active Listening

Professional Snapshot

  • 11/2020, current, Database Specialist, The MHP Broker Consultants
  • 09/01/2005, 11/16/2007, Operations Executive, Axis Bank Ltd.
  • 05/14/2001, 06/28/2002, Process Associate (CSR), GE Capital International Services
  • 04/2016, 12/2018, Facilitator- Math & Science, Harvest International School

Certification

Top Quality Performer- GECIS, during the Probation Period, September 2001.

Accomplishments

    Active columnist for school articles and magazines.

    Winner of ‘Corporate Karma-2004’, Management fest conducted by Ohio-Manipal School of Business.

    Winner of the marketing event at ‘Mind Quest-2004’, fest conducted by IFIM, Bangalore.

    Won the consolation prize at an elocution competition for college students on “CORRUPTION IN SPORTS” held at HAL Corporate Office, Bangalore in connection with Observance of Traffic Vigilance Awareness Week

    Successful in generating leads for other revenue focused products like Current Accounts, Credit cards, Mutual Funds, Demat and trading accounts, etc.

Interests

Music, Dance, Travel, Writing, Photography

Disclaimer

The above details furnished by me are true and verifiable to the best of my knowledge and belief.

Timeline

Databasing Specialist

The MHP Broker Consultants
11.2020 - Current

Operations Executive

Axis Bank Ltd.
09.2005 - 11.2007

Process Associate (CSR)

GE Capital International Services
05.2001 - 06.2002

Bachelor of Science - Chemistry

Smt. Parvatibai Chowgule College of Arts & Science
04.2001 - 04.2001

Bachelor of Education - Mathematics And Physics

Christ University
04.2001 - 04.2015

Facilitator- Math & Physics

Harvest International School
4 2016 - 12.2018

MBA - Marketing & Human Resources

Mount Carmel Institute of Management

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